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e-Consulting (Spanish version)
Nanda, Ashish; DeLong, Thomas J.; Landry, Scot; Agan, Thomas E.Case HBS-804S07Service and Operations ManagementProporciona una visión general de la historia y el desarrollo de la industria del e-consulta, así como las cuestiones que se le plantean.Starting at €8.20
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Vermeer Technologies (E): un nuevo comienzo
Nanda, Ashish; Levenson, GeorgiaCase HBS-308S14EntrepreneurshipEl equipo Vermeer está gratamente sorprendido por los beneficios y hospitalidad que ofrecen su nuevo entorno. Su felicidad es templado, sin embargo, por el malestar con algunos elementos de la "forma de Microsoft." Como los ingenieros de Vermeer se embarcan en un horario castigo para la próxima versión de su producto, los ejecutivos de Microsoft se preguntan si el equipo Vermeer será capaz de cumplir su promesa.Starting at €5.74
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Strategy and Positioning in Professional Service Firms (Spanish Version)
Nanda, AshishCase HBS-908S07StrategyEste caso proporciona una definición de la estrategia, se distingue entre la estrategia corporativa y la práctica, y se analiza cómo y por qué el desarrollo y la implementación de la estrategia de las empresas de servicios profesionales es diferente de desarrollo e implementación de la estrategia para las empresas comerciales. El caso analiza cómo la estrategia práctica consiste en la colocación de la práctica en una gama de servicios y la alinea...Starting at €8.20
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ITC eChoupal Initiative (Spanish version)
Upton, David M.; Fuller, Virginia A.Case HBS-606S02Service and Operations ManagementSoybean farmers in India have traditionally sold their product through ineffective and frequently dishonest physical marketplaces (mandi). Farmers are generally poor and often illiterate and are forced to be "price-takers" after an arduous journey to the mandi. They also have very limited access to information and education on farming techniques. Describes the use of Internet technologies to reach these farmers and, in particular, examines a new ...Starting at €8.20
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Ellen Harvey
Narayandas, Das; Nanda, Ashish; Mister, Mike; Haas, NicholasCase HBS-516047-EMarketingStarting at €8.20
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Market Attractiveness
Nanda, AshishCase HBS-719467-EStrategyAs a strategist, you must understand and calibrate the environment in which your organization operates. How generous or challenging is the environment? What forces drive the munificence or sparseness of your environment? How are those forces changing, and what is their likely impact on your organization? Is this change slow or fast? Can you influence or mold those forces in ways that benefit your organization? This module note, Market Attractiven...Starting at €8.20
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Professional Services Course
Nanda, AshishCase HBS-905046-EOutlines the conceptual framework, module structure, and service flow of an MBA course on professional services.Starting at €8.20
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Lean Knowledge Work
Staats, Bradley R.; Upton, David M.Article HBS-R1110G-EService and Operations ManagementMany manufacturing companies and some service firms have reaped considerable benefits by applying variations of the Toyota Production System, a method for making operations "lean" through relentless efforts to increase quality and efficiency and eliminate waste. But conventional wisdom holds that lean principles don't lend themselves to knowledge work, which involves judgment and expertise, not the sorts of repetitive, easily specified tasks foun...Starting at €8.20
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Daewoo Shipbuilding and Marine Engineering
Upton, David M.; Kim, BowonCase HBS-609018-EService and Operations ManagementExplores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese competitors. Without outsourcing some of its work to China, DSHM would become uncompetitive. However, in outsourcing the work, some skills would necessarily have to be transf...Starting at €8.20
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TCS: The MCA 21 Project
Upton, David M.; Staats, Bradley R.Case HBS-609024-ETata Consultancy Services (TCS), a leading outsourced software services provider based in India, must decide whether to bid on a high-profile government project within India. The project, if completed successfully, would mark another step in TCS' progression from a provider of low-cost technical resources to their goal of becoming an end-to-end technology enabled services provider. However, the project was not only complex but also presented cons...Starting at €8.20