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The Mexican Social Security Institute - Towards deconcentration of health service providers
Jané E.; Ribera, JaumeCase P-1044-EService and Operations ManagementThree years ago, the Mexican Social Security Institute (IMSS), a highly centralized and hierarchical organization, started to devolve powers to its service units, grouped in decentrally managed medical areas (AMGDs). It was a slow process until a project was set up to create the necessary tools to administer the new decentralized system. Dr. Martín is the head of one of the new medical areas. He and his bosses have made the necessary changes to ...Starting at €8.20
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Business Custom Games (BCG) - Teaching Note
Ribera, JaumeTeaching Note PT-43-EService and Operations ManagementNote prepared as an aid to instructors in the classroom use of case P-1055-E Business Custom Games (BCG).Starting at €0.00
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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PennyFab
Ribera, JaumeTechnical Note PN-433-EService and Operations ManagementThis note is designed to help students develop an intuitive understanding about processes, in particular, the relationship between cycle time, throughput time, work-in-process, batching, in a deterministic and in a random environment.Starting at €8.20
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Tuixen recreation Park - Exercise
Ribera, JaumeExercise PE-4-EService and Operations ManagementStarting at €8.20
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Sant Llorenç Tollway - Exercise
Ribera, JaumeExercise PE-8-EService and Operations ManagementStarting at €8.20
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IZAR
Grasas, Alex; Ribera, JaumeCase P-1056-EService and Operations ManagementThe case describes the development of a project to build an FPSO (Floating Production, Storage, Offloading) unit in the Fene shipyard, one of the business units of the Spanish military and civil shipbuilding company Izar. The project is a novelty for the company in that for the first time it has decided to use the critical chain method, an application of the Theory of Constraints (TOC) to project management.Starting at €8.20
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Determination of Safety Inventory
Ribera, JaumeTechnical Note PN-323-EService and Operations ManagementStarting at €8.20