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Products to Platforms: Making the Leap
Zhu, Feng; Furr, Nathan R.Article HBS-R1604E-EStrategyFollowing the path of companies such as Apple and Amazon, more and more firms are trying to become not just product purveyors but also platform providers, facilitating direct connections between customers and other groups. Although launching a platform can generate new revenue, success is not automatic. After studying more than 20 companies that have tried to move from products to platforms, the authors point to four practices that can separate w...Starting at €8.20
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Why Some Platforms Thrive and Others Don't
Zhu, Feng; Iansiti, MarcoArticle HBS-R1901J-EStrategyIn the digital economy, scale is no guarantee of continued success. After all, the same factors that help an online platform expand quickly--such as the low cost of adding new customers--work for challengers too. What, then, allows platforms to fight off rivals and grow profits? Their ability to manage five aspects of the networks they're embedded in: (1) Network effects, in which users attract more users; (2) Clustering, or fragmentation into ma...Starting at €8.20