This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Business Model Transformation in the Platform Age
Zhu, FengTeaching Note HBS-620109-EService and Operations ManagementAlthough some digital platforms are highly successful, most firms today are still traditional product- or service-based firms. To take advantage of the opportunities created by platform business models, traditional firms can work with existing platforms to become their value-creation partners. They can also transform themselves into platform firms. This note describes a four-session module taught as part of Digital Innovation and Transformation, ...Starting at €0.00
-
Korea Telecom: Building a GiGAtopia (A) and (B), Teaching Note
Greenstein, Shane; Zhu, Feng; Herman, Kerry; Ma, Susie L.Teaching Note HBS-620092-EStrategyTeaching note for cases 617014 and 620060.Starting at €0.00
-
Apple Pay and Mobile Payments in Australia (A)
Zhu, Feng; Athey, Susan; Lane, DavidCase HBS-619010-EService and Operations ManagementIn summer 2016, four of Australia's top five banks petitioned regulators for permission to bargain collectively with Apple over the terms under which they would support its digital wallet, Apple Pay. They argued that doing so would force concessions from Apple that would improve market competitiveness, consumer choice, price transparency, and transaction security for all mobile payments in Australia. The banks stood to benefit as well. If they su...Starting at €8.20
-
Apple Pay and Mobile Payments in Australia (B)
Zhu, Feng; Athey, Susan; Lane, DavidCase HBS-619011-EService and Operations ManagementIn summer 2016, four of Australia's top five banks petitioned regulators for permission to bargain collectively with Apple over the terms under which they would support its digital wallet, Apple Pay. They argued that doing so would force concessions from Apple that would improve market competitiveness, consumer choice, price transparency, and transaction security for all mobile payments in Australia. The banks stood to benefit as well. If they su...Starting at €5.74
-
ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (B)
Zhu, Feng; Chen, Weiru; Sun, ShirleyCase HBS-618046-EInformation TechnologiesZBJ.com (ZBJ), an online platform that connects knowledge workers to small and medium-sized enterprises, is China's largest outsourcing platform. Founded by Mingyue Zhu in 2006, ZBJ had grown into a unicorn with 4,000 employees and a daily transaction volume of RMB15 million by 2017. During the company's 11-year history, ZBJ had launched ten transformation campaigns to overcome various challenges by changing its products, operations, and business...Starting at €5.74
-
Fasten: Challenging Uber and Lyft with a New Business Model, Teaching Note
Zhu, FengTeaching Note HBS-617019-EService and Operations ManagementTeaching note for case 616062.Starting at €0.00
-
Apple Pay and Mobile Payments in Australia (A) and (B), Teaching Note
Zhu, FengTeaching Note HBS-620098-EService and Operations ManagementTeaching note for cases 619010 and 619011.Starting at €0.00
-
ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A) and (B), Teaching Note
Zhu, Feng; Vo, MargaretTeaching Note HBS-619048-EInformation TechnologiesThis is the teaching note for ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A) (618044) and (B) (618046).Starting at €0.00
-
Products to Platforms: Making the Leap
Zhu, Feng; Furr, Nathan R.Article HBS-R1604E-EStrategyFollowing the path of companies such as Apple and Amazon, more and more firms are trying to become not just product purveyors but also platform providers, facilitating direct connections between customers and other groups. Although launching a platform can generate new revenue, success is not automatic. After studying more than 20 companies that have tried to move from products to platforms, the authors point to four practices that can separate w...Starting at €8.20
-
Why Some Platforms Thrive and Others Don't
Zhu, Feng; Iansiti, MarcoArticle HBS-R1901J-EStrategyIn the digital economy, scale is no guarantee of continued success. After all, the same factors that help an online platform expand quickly--such as the low cost of adding new customers--work for challengers too. What, then, allows platforms to fight off rivals and grow profits? Their ability to manage five aspects of the networks they're embedded in: (1) Network effects, in which users attract more users; (2) Clustering, or fragmentation into ma...Starting at €8.20