This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Case HBS-619018-EService and Operations ManagementIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Starting at €8.20
-
Diferencias en el Trabajo: Jenny (A)
Sucher, Sandra J.; Gordon, RachelCase HBS-408S49Leadership and People ManagementLas diferencias en el trabajo: Jenny (A) HBS Caso No. 9-408-017 se encuentra en Amsterdam. Acompañado por su jefe, Jenny está lanzando un compromiso de la comercialización, pero el cliente potencial no deja de hacer comentarios acerca de lo atractivo que la encuentra.Starting at €8.20
-
Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCase HBS-418026-ELeadership and People ManagementStarting at €8.20
-
Prince Summary: Exercising Authority
Sucher, Sandra J.Case HBS-607073-EA summary of the major themes discussed in the ninth class of The Moral Leader (EC curriculum).Starting at €8.20
-
Operational Transparency
Buell, Ryan W.Article HBS-R1902H-EService and Operations ManagementConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Starting at €8.20
-
Social Identity Profile
Sucher, Sandra J.Case HBS-608091-ELeadership and People ManagementAn abstract is not available for this product.Starting at €8.20
-
Managing Service Operations
Buell, Ryan W.Teaching Note HBS-620090-EService and Operations ManagementStarting at €0.00
-
Differences at Work: Martin (B)
Sucher, Sandra J.; Gordon, RachelCase HBS-408052-ELeadership and People ManagementIn Differences at Work: Martin (B) HBS Case No. 408052 Martin leaves the firm partially because of the incident but he does not tell his firm the reason for his departure.Starting at €5.74
-
The Impact of Layoffs, Teaching Note
Sucher, Sandra J.Teaching Note HBS-612024-ETeaching Note for 612-702.Starting at €0.00
-
Managing the Layoff Process: India
Sucher, Sandra J.Case HBS-612068-ELeadership and People ManagementThis note is an overview of the context for managing layoffs in India. It describes the legal responsibilities of managers in conducting layoffs, recent unemployment trends, and the financial, health, training, job placement and other benefits that laid-off employees can expect to receive.Starting at €8.20