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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Case HBS-619018-EService and Operations ManagementIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Starting at €8.20
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Turkcell, Teaching Note
Oberholzer-Gee, Felix; Wang, Charles C.Y.; Cekin, EselTeaching Note HBS-116040-EStrategyTeaching Note for case 115009.Starting at €0.00
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCase HBS-418026-ELeadership and People ManagementStarting at €8.20
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Walgreen and Alliance Boots
Gow, Ian D.; Wang, Charles C.Y.; Thomas, KyleCase HBS-115046-EAccounting and ControlStarting at €8.20
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Turkcell
Oberholzer-Gee, Felix; Wang, Charles C.Y.; Cekin, EselCase HBS-715009-EStrategyThis case centers around the shareholder dispute between three major shareholders of Turkcell, and how its management vied against increasing regulatory intervention and market competition in the absence of a fully-functioning board. The battle for control of the Turkish telecom giant led to several years in which the company could not hold annual shareholder meetings, renew its board of directors, or pay dividends, and lacked a board-approved op...Starting at €8.20
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Operational Transparency
Buell, Ryan W.Article HBS-R1902H-EService and Operations ManagementConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Starting at €8.20
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Cisco Systems and Offshore Cash
Gow, Ian D.; Wang, Charles C.Y.Case HBS-114027-EAccounting and ControlStarting at €8.20
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Managing Service Operations
Buell, Ryan W.Teaching Note HBS-620090-EService and Operations ManagementStarting at €0.00
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Air Products' Pursuit of Airgas (C)
Wang, Charles C.Y.; Healy, Paul M.; Thomas, KyleCase HBS-118080-EAccounting and ControlStarting at €5.74
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Alibaba Goes Public (A), Teaching Note
Palepu, Krishna G.; Srinivasan, Suraj; Wang, Charles C.Y.Teaching Note HBS-116034-EAccounting and ControlTeaching note for case 115029.Starting at €0.00