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Finalizing a Deal between Riva Corporation and Charlton Corporation: Charlton's Internal Deliberation (E) - Charlton Independent Director 3
Zelleke, Andy; Mayo, Anthony J.Case HBS-316019-EStarting at €5.74
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Finalizing a Deal between Riva Corporation and Charlton Corporation: Riva's Internal Deliberation (E) - Riva's Chief Strategy Officer
Zelleke, Andy; Mayo, Anthony J.Case HBS-316024-EStarting at €5.74
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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Case HBS-619018-EService and Operations ManagementIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Starting at €8.20
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCase HBS-418026-ELeadership and People ManagementStarting at €8.20
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Operational Transparency
Buell, Ryan W.Article HBS-R1902H-EService and Operations ManagementConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Starting at €8.20
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C.W. Post, Teaching Note
Mayo, Anthony J.Teaching Note HBS-408068-ELeadership and People ManagementTeaching Note to (408-063). An abstract is not available for this product.Starting at €0.00
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Managing Service Operations
Buell, Ryan W.Teaching Note HBS-620090-EService and Operations ManagementStarting at €0.00
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Kazuo Inamori, a Japanese Entrepreneur
Mayo, Anthony J.; Egawa, Masako; Yamazaki, MayukaCase HBS-408039-EEntrepreneurshipThe case provides insight into a business leader whose cognizance of contextual forces (social, economic, and political) allowed him to drive significant change in an industry and Japanese society in the second half of the twentieth century.Starting at €8.20
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Feedback and Coaching Workshop, Teaching Note
Margolis, Joshua D.; Mayo, Anthony J.Teaching Note HBS-413016-ELeadership and People ManagementTeaching Note for 412039, 412040, 412041, 412042, 412045 and 412046.Starting at €0.00
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Customer Compatibility Exercise, Teaching Note
Buell, Ryan W.Teaching Note HBS-620078-EService and Operations ManagementTeaching note for case 616043.Starting at €0.00