This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
China "Desequilibrada"
Comin, Diego; Vietor, Richard H.K.Case HBS-712S14EconomicsEn 2010, Wen Jiabao, volvió a mirar a la crisis financiera con cierta satisfacción. El uso de la política fiscal y monetaria agresiva, China había resistido con éxito la crisis, creciendo un 8,7% anual en 2010. La mayoría de los trabajadores en paro habían regresado al trabajo, a menudo demostrando por mejores salarios o mejores condiciones de trabajo. Wen, sin embargo, estaba muy concentrado en su nueva estrategia de cambio de desarrollo lejos d...Starting at €8.20
-
Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Case HBS-619018-EService and Operations ManagementIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Starting at €8.20
-
Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCase HBS-418026-ELeadership and People ManagementStarting at €8.20
-
Inkaterra
Comin, Diego; Gopaldas, Rohan; Rehder, DiegoCase HBS-713022-EEconomicsThe case presents the unique business model of Inkaterra, a leading eco-tourism organization in Peru, and the different strategies the company can pursue to grow. Through the experience of Inkaterra the case studies two general issues. First, it discusses the potential barriers that exist for the development of the tourism sector. Second, it presents the debate of whether governments may want to use tourism as an engine of growth, and if so, what...Starting at €8.20
-
Operational Transparency
Buell, Ryan W.Article HBS-R1902H-EService and Operations ManagementConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Starting at €8.20
-
Managing Service Operations
Buell, Ryan W.Teaching Note HBS-620090-EService and Operations ManagementStarting at €0.00
-
CoET: Innovation in Africa
Comin, Diego; Dimitrova, Diana; Tsukamoto, YukikoCase HBS-713021-EEntrepreneurshipStarting at €8.20
-
Egypt: Turbulence, and Transition
Comin, Diego; Heikal, Mohamed; Said, AdamCase HBS-713014-EEconomicsThe case goes over the evolution of politics and instituions in Egypt over the last 50 years. The case provides new insights on the reasons for violent political transitions and also explores the effects of political instability on productivity and competitiveness.Starting at €8.20
-
Customer Compatibility Exercise, Teaching Note
Buell, Ryan W.Teaching Note HBS-620078-EService and Operations ManagementTeaching note for case 616043.Starting at €0.00
-
Drivers of Productivity and Global Competitiveness
Comin, DiegoTeaching Note HBS-712037-EEconomicsProductivity and competitiveness have become hot topics among managers and policy-makers. Their interest surely resides in the fact that productivity and competitiveness not only determine the present living standards but also contribute importantly to the determination of a country's living standards in the future. This module provides a new framework to understand the drivers of productivity and competitiveness for companies and countries.Starting at €0.00