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Federal Express: The Money Back Guarantee (E) (Spanish Version)
Hart, Christopher W.L.Case HBS-608S16Service and Operations ManagementVéase el caso (A).Starting at €5.74
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Dartmouth-Hitchcock Medical Center: Spine Care
Huckman, Robert S.; Porter, Michael E.; Gordon, Rachel; Kindred, NatalieCase HBS-609016-EStrategyDescribes the Spine Center at Dartmouth-Hitchcock Medical Center, a multidisciplinary unit that offers patients suffering from spinal problems "one-stop" access to a range of providers including orthopedic surgeons, neurosurgeons, neurologists, medical specialists in physical medicine and pain management, mental health providers, and occupational and physical therapists. The Center was created to address what its founder, James Weinstein, M.D., s...Starting at €8.20
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Club Med (B) (Spanish version)
Hart, Christopher W.L.; Maher, DanCase HBS-615S12Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high. Analysis of recruiting and hiring as a process flow is required to analyze the situation. There is also a cross-cultural issue due to a structural imbalance in the ratio of non-American (...Starting at €5.74
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Club Med (A) (Spanish version)
Hart, Christopher W.L.; Arczynski, Dan; Maher, DanCase HBS-606S24Service and Operations ManagementEl rápido crecimiento filial estadounidense de una empresa internacional complejo busca identificar los factores que subyacen a su éxito. El caso describe las fuerzas que dan forma a la estructura de la industria, plantear la cuestión de donde es posible para el Club Med para establecer una ventaja competitiva sostenible. las fuentes clásicas de la ventaja competitiva se tratan, lo que lleva al papel de la cultura de la empresa en la creación de ...Starting at €8.20
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Diferencias en el Trabajo: Jenny (A)
Sucher, Sandra J.; Gordon, RachelCase HBS-408S49Leadership and People ManagementLas diferencias en el trabajo: Jenny (A) HBS Caso No. 9-408-017 se encuentra en Amsterdam. Acompañado por su jefe, Jenny está lanzando un compromiso de la comercialización, pero el cliente potencial no deja de hacer comentarios acerca de lo atractivo que la encuentra.Starting at €8.20
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Differences at Work: Martin (B)
Sucher, Sandra J.; Gordon, RachelCase HBS-408052-ELeadership and People ManagementIn Differences at Work: Martin (B) HBS Case No. 408052 Martin leaves the firm partially because of the incident but he does not tell his firm the reason for his departure.Starting at €5.74
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Differences at Work: Ben (C)
Sucher, Sandra J.; Gordon, RachelCase HBS-408044-ELeadership and People ManagementIn Differences at Work: Ben (C) 9-408-044 Ben shares the remark with his bosses who let Ben decide whether to report the incident to Human Resources. He decides not to, but several years later he still regrets his inaction.Starting at €5.74
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Differences at Work: Emily (B)
Sucher, Sandra J.; Gordon, RachelCase HBS-408046-ELeadership and People ManagementIn Differences at Work: Emily (B) HBS Case No. 9-408-046 Emily considers whether to file a formal complaint with her Human Resources department about the emails but ultimately decides to confront the culprits herself, beginning by sending an email to one of her colleagues. He immediately apologizes.Starting at €5.74
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Whose Money Is It Anyway (B)
Narayanan, V.G.; Hamermesh, Richard G.; Gordon, RachelCase HBS-810013-EAccounting and ControlThe case describes the various reactions of doctors and administrators to the solutions they developed.Starting at €5.74
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Differences at Work: Alex (B)
Sucher, Sandra J.; Gordon, RachelCase HBS-408042-ELeadership and People ManagementIn Differences at Work: Alex (B) HBS Case No. 9-408-042 turns to his uncle, an employment lawyer, to discuss the situation. After receiving a matching offer from his current firm, Alex decides to stay with his firm but concedes that he did not have to make any hard ethical decisions. He wonders what he would have done if he had not received the matching offer.Starting at €5.74