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Federal Express: The Money Back Guarantee (E) (Spanish Version)
Hart, Christopher W.L.Case HBS-608S16Service and Operations ManagementVéase el caso (A).Starting at €5.74
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Club Med (B) (Spanish version)
Hart, Christopher W.L.; Maher, DanCase HBS-615S12Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high. Analysis of recruiting and hiring as a process flow is required to analyze the situation. There is also a cross-cultural issue due to a structural imbalance in the ratio of non-American (...Starting at €5.74
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Club Med (A) (Spanish version)
Hart, Christopher W.L.; Arczynski, Dan; Maher, DanCase HBS-606S24Service and Operations ManagementEl rápido crecimiento filial estadounidense de una empresa internacional complejo busca identificar los factores que subyacen a su éxito. El caso describe las fuerzas que dan forma a la estructura de la industria, plantear la cuestión de donde es posible para el Club Med para establecer una ventaja competitiva sostenible. las fuentes clásicas de la ventaja competitiva se tratan, lo que lleva al papel de la cultura de la empresa en la creación de ...Starting at €8.20
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Public Equities Impact Investing at BlackRock
Cole, Shawn; Gandhi, Vikram; Norris, Michael; Masko, JohnCase HBS-221066-EFinanceIn early 2021, BlackRock-the world's largest asset manager with $9 trillion in assets under management (AUM)-sought to become a leader in promoting environmental and social sustainability. Over the previous ten years, CEO Larry Fink had written an annual open letter to CEOs, pushing them to view sustainability and climate change planning key components of any long-term strategy. He had built an investment stewardship committee to attend portfolio...Starting at €8.20
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Meridiam Infrastructure Africa: Madagascar Airports
Cole, Shawn; Schenk, LynnCase HBS-218068-EFinanceStarting at €8.20
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Farmers Business Network: Putting Farmers First
Cole, Shawn; He, TonyCase HBS-217025-EFinanceStarting at €8.20
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Investing in the 21st Century: Return, Risk and Impact
Cole, Shawn; Gandhi, Vikram; Reimers Brumme, Caitlin LindsayTeaching Note HBS-219005-EFinanceStarting at €0.00
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Acumen Fund - Managing Towards Impact 2018, Teaching Note
Cole, ShawnTeaching Note HBS-219024-EFinanceTeaching note for case 218086.Starting at €0.00
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UBS and Auction Rate Securities (C)
Bergstresser, Daniel B.; Cole, Shawn; Shenai, SiddharthCase HBS-209135-EFinanceSupplement to 209119 and 209131Starting at €5.74