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Boxed
Huang, Laura; Wu, Andy; Bao, JiayiCase HBS-719496-EEntrepreneurshipBoxed.com ("Boxed") is an ambitious e-commerce retailer start-up, founded by visionary CEO Chieh Huang in 2013. From starting in Huang's garage in 2013, to winning Emerging E-Retailer of the Year in 2016, to having 4 operational distribution centers in 2018, Boxed used a variety of strategies in order to gain customers and grow its presence. This case explores the journey that the scrappy, new entrant navigated as it competed against large, golia...Starting at €8.20
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Cotopaxi: Managing Growth for Good
Wu, Andy; Huang, LauraCase HBS-717488-EStrategyCotopaxi, an innovative outdoor gear business targeting millennials, focuses on profit and social impact. This registered benefit corporation was formed by Davis Smith who coalesced his experiences as a Wharton MBA student along with professional knowledge from an unpaid internship in Peru and his previous e-commerce startups in the US and Brazil. Cotopaxi's social cause is fighting global poverty; their target is to donate 10% of their profits b...Starting at €8.20
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Boxed, Teaching Note
Huang, Laura; Wu, AndyTeaching Note HBS-720399-EEntrepreneurshipTeaching note for case 719496.Starting at €0.00
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Why Satisfaction Surveys Fail
Reichheld, FredBook Chapter HBS-8177BC-EStrategyThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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Applied Intuition: Powering Autonomy
Wu, Andy; Wu, Rocio; Higgins, MattCase HBS-722407-EStrategyInstructors should consider the timing of making videos available to students, as they may reveal key case details. Applied Intuition, a leader in autonomous vehicle simulation software, has just closed on a $175 million round of Series D financing that values the four-year-old firm at $3.6 billion. With the immediate future secure, CEO Qasar Younis must now chart a strategic course for Applied Intuition's growth over the next ten years.Starting at €8.20
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Intellectual Property Strategy
Wu, Andy; Peterson, AticusCase HBS-721436-EStrategyManaging intellectual property (IP) in information technology-digital technologies like software or computing hardware-requires a distinct strategic approach. This note summarizes the high-level strategic considerations for managers of information technology businesses where IP may be relevant and provides selected examples of how strategy may be implemented.Starting at €8.20
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Cotopaxi: Managing Growth for Good, Teaching Note
Wu, Andy; Huang, LauraTeaching Note HBS-718416-EStrategyTeaching note for case 717488.Starting at €0.00
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Design Winning Customer Strategies
Reichheld, FredBook Chapter HBS-8173BC-EStrategyMeasuring customers' feelings about your organization alone isn't sufficient. Just as you plan how to raise your profits, you must plan how to increase the number of customers who will act as promoters for your organization rather than detractors. This chapter examines how companies have designed winning customer strategies. This chapter was originally published as Chapter 7 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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Evolution of the Drone Industry
McDonald, Rory; Wu, Andy; Billaud, Emilie; Bayer, RyanCase HBS-620053-EService and Operations ManagementThis note focuses on the development of the drone industry in recent years and provides insights on the drone technology, regulations, applications, market size, top players, and ecosystem. This note was written in conjunction with the case study "Parrot: Navigating the Nascent Drone Industry" (HBS No. 619-085).Starting at €8.20
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HTC and Virtual Reality, Teaching Note
Wu, AndyTeaching Note HBS-718520-EStrategyTeaching note for case 718421.Starting at €0.00