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Europe's Solution Factories
Chick, Stephen E.; Huchzermeier, Arnd; Netessine, SergueiArticle HBS-R1404J-EService and Operations ManagementManufacturers in developed countries can no longer rely on lean management practices to stay profitable. They face increasing competition from plants in large emerging economies that are able to produce on a large scale at a lower cost, while still providing high quality. The way forward, the authors suggest, can be glimpsed from analyzing past winners of Europe's annual Industrial Excellence Award. Those companies have succeeded by using one or ...Starting at €8.20
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Retailers Are Squandering Their Most Potent Weapons
Fisher, Marshall; Gallino, Santiago; Netessine, SergueiArticle HBS-R1901D-EService and Operations ManagementAs they fight for survival in the era of online shopping, brick-and-mortar retailers are cutting costs by slashing head count and budgets for training. But that erodes their biggest edge over e-tailers: a live person customers can talk to face-to-face. For every dollar a retailer saves on staffing, it may be losing several dollars in revenues and gross profits if customers leave stores empty-handed because they can't find a knowledgeable salesper...Starting at €8.20
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The Darwinian Workplace
Netessine, Serguei; Yakubovich, ValeryArticle HBS-F1205A-ELeadership and People ManagementIndustries like restaurants and retail, which are populated by low-wage workers, have found it hard to increase employee productivity. New technology and methods are allowing them to increase their profits by shifting more work to their best workers.Starting at €8.20
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Four Paths to Business Model Innovation
Girotra, Karan; Netessine, SergueiArticle HBS-R1407H-EStrategyDrawing on the idea that any business model is essentially a set of key decisions that collectively determine how a business earns its revenue, incurs its costs, and manages its risks, the authors view innovations to the model as changes to those decisions: What mix of products or services should you offer? When should you make your key decisions? Who are your best decision makers? and Why do key decision makers choose as they do? In this article...Starting at €8.20
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How to Build Risk into Your Business Model
Girotra, Karan; Netessine, SergueiArticle HBS-R1105G-EStrategyTo create value, companies typically focus on revenue, cost structure, and resource velocity. Improving these factors is the main focus of management literature. But all of them are vulnerable to sharp changes in demand and supply. Companies can innovate their business models to reduce the impact of such swings. But they can also create value by adding some risk. For instance, more than 30 years ago Rolls-Royce identified a major pain point in th...Starting at €8.20