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Are Our Customer Liaisons Helping or Hurting (HBR Case Study)
Nayak, Sunanda; Bhatnagar, JyotsnaArticle HBS-R1801X-EService and Operations ManagementAn Indian hospital creates a new customer liaison role--the patient care executive--but as its rate of attrition for physicians rises in an extremely tight talent market, leaders begin to wonder whether friction between the PCEs and doctors is the problem. This fictional case study features expert commentary by Rana Awdish, Ashutosh Raghuvanshi. For teaching purposes, this is the case-only version of the HBR case study. The commentary-only versi...Starting at €8.20
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Should You Rehire a Defector (HBR Case Study)
Bhatnagar, Jyotsna; Gupta, NakulArticle HBS-R1612X-ELeadership and People ManagementTwo years ago Ram Kapur's most valuable employee quit and decamped to a rival firm. Now he wants his job back. In this fictional case study, Kapur, the founder and CEO of a sustainable living and design firm based in Gurgaon, India, contemplates whether he should rehire his former star. After the unexpected departure, Kapur had struggled to keep the business afloat, but now he was on strong footing again. Two of his remaining staff had stepped up...Starting at €8.20
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Are Our Customer Liaisons Helping or Hurting (Commentary for HBR Case Study)
Nayak, Sunanda; Bhatnagar, JyotsnaArticle HBS-R1801Z-EService and Operations ManagementAn Indian hospital creates a new customer liaison role--the patient care executive--but as its rate of attrition for physicians rises in an extremely tight talent market, leaders begin to wonder whether friction between the PCEs and doctors is the problem. This fictional case study features expert commentary by Rana Awdish, Ashutosh Raghuvanshi. For teaching purposes, this is the commentary-only version of the HBR case study. The case-only versi...Starting at €8.20
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Should You Rehire a Defector (Commentary for HBR Case Study)
Bhatnagar, Jyotsna; Gupta, NakulArticle HBS-R1612Z-ELeadership and People ManagementTwo years ago Ram Kapur's most valuable employee quit and decamped to a rival firm. Now he wants his job back. In this fictional case study, Kapur, the founder and CEO of a sustainable living and design firm based in Gurgaon, India, contemplates whether he should rehire his former star. After the unexpected departure, Kapur had struggled to keep the business afloat, but now he was on strong footing again. Two of his remaining staff had stepped up...Starting at €8.20
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One Employee Went Freelance. Now Everyone Wants the Same Deal (HBR Case Study and Commentary)
Bohra, Rakesh; Bhatnagar, JyotsnaArticle HBS-R2202M-EKnowledge and CommunicationBlackbird, a Delhi-based advertising agency, agreed to let a star designer leave to start his own firm and then became his first customer, enlisting his help as a contractor. Now other employees are asking for same arrangement--right in the middle of a crucial client project. How should Blackbird's HR director respond? This fictional case study by Rakesh Bohra and Jyotsna Bhatnagar features expert commentary by John H. Chuang, Craig Millon. This...Starting at €8.20
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Should You Rehire a Defector? (HBR Case Study and Commentary)
Bhatnagar, Jyotsna; Gupta, NakulArticle HBS-R1612J-ELeadership and People ManagementTwo years ago Ram Kapur's most valuable employee quit and decamped to a rival firm. Now he wants his job back. In this fictional case study, Kapur, the founder and CEO of a sustainable living and design firm based in Gurgaon, India, contemplates whether he should rehire his former star. After the unexpected departure, Kapur had struggled to keep the business afloat, but now he was on strong footing again. Two of his remaining staff had stepped up...Starting at €8.20
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Are Our Customer Liaisons Helping or Hurting? (HBR Case Study and Commentary)
Nayak, Sunanda; Bhatnagar, JyotsnaArticle HBS-R1801N-EService and Operations ManagementAn Indian hospital creates a new customer liaison role--the patient care executive--but as its rate of attrition for physicians rises in an extremely tight talent market, leaders begin to wonder whether friction between the PCEs and doctors is the problem. This fictional case study features expert commentary by Rana Awdish, Ashutosh Raghuvanshi. This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is...Starting at €8.20