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U.S. Government Contractors
Laseter, Timothy M.; Bollinger, MartyCase DARDEN-BP-0558-ECorporate GovernanceUntil 2009, U.S. Government Contractors (USGC) had been growing by 12% to 15% a year, but starting in 2009, growth slowed to 2% to 4% a year as customer spending decelerated. Traditional competitors such as USGC were also challenged by new entrants to the market, including large non-U.S. companies and large commercial service companies. Many new entrants enjoyed advantages in scale and cost position that allowed them to undercut USGC on price, ca...Starting at €8.20
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Cloud Computing
Laseter, Timothy M.; Coughenour, Alyssa; Webb, Jane; Boatright, Benjamin; Shaloudegi, KTechnical Note DARDEN-OM-1784Service and Operations ManagementThis technical note provides a general overview of cloud computing and how businesses are using it to achieve their digital goals. Specifically, this note outlines the different service models that cloud computing supports, including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. The note also details some of the advantages and disadvantages of cloud computing, and it reviews the cloud computing industry and some o...Starting at €8.20
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Cloud Computing
Laseter, Timothy M.; Coughenour, Alyssa; Webb, Jane; Boatright, Benjamin; Shaloudegi, KTechnical Note DARDEN-OM-1784-EService and Operations ManagementThis technical note provides a general overview of cloud computing and how businesses are using it to achieve their digital goals. Specifically, this note outlines the different service models that cloud computing supports, including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. The note also details some of the advantages and disadvantages of cloud computing, and it reviews the cloud computing industry and some o...Starting at €8.20
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Zappos Customer Loyalty Team
Laseter, Timothy M.; Carter, Scott; Goldberg, RebeccaCase DARDEN-OM-1452-EService and Operations ManagementZappos' senior leadership must decide whether to continue to schedule the call center shifts based on seniority or to consider a new plan that makes use of Uber-style surge pricing to pay workers higher hourly rates for the more demanding shifts. These shifts also happen to occur when the bulk of the East Coast buyers call in--early in the morning in the Arizona-based call center. Tony Hsieh, Zappos' renowned CEO, sits in on a meeting with the tw...Starting at €8.20
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The World is Flat...The World is Lumpy?
Yemen, Gerry; Venkataraman, S.Technical Note DARDEN-S-0191-EStrategySuitable for MBA, EMBA, GEMBA, and executive education programs, this note sets the stage to unfold an analysis of popular notions about how the world works. On one hand, some believe that global competition has created a flattened world and that globalization has leveled the playing field. Yet a zest to view the world as flat, others have said, results in an underestimation of the differences between countries-standardization, exact replication,...Starting at €8.20
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Dollar Tree Logistics - Teaching Note
Laseter, Timothy M.Teaching Note DARDEN-OM-1180TN-EService and Operations ManagementTeaching note for product OM-1180Starting at €0.00
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Rivian Charging Ahead - Teaching note
Laseter, Timothy M.; Thomas, Doug; Sesia, AldoTeaching Note DARDEN-OM-1749TNService and Operations ManagementTeaching note for product OM-1749Starting at €0.00
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Tork Corporation: Competitive-Cost Analysis - Teaching Note
Laseter, Timothy M.; Metz, JoshuaTeaching Note DARDEN-OM-1171TN-EService and Operations ManagementTeaching note for product OM-1171Starting at €0.00
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Zappos Customer Loyalty Team - Teaching Note
Laseter, Timothy M.; Kraft, Tim; Metz, JoshuaTeaching Note DARDEN-OM-1452TN-EService and Operations ManagementTeaching note for product OM-1452Starting at €0.00
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Rivian Charging Ahead - Teaching note
Thomas, Doug; Laseter, Timothy M.Teaching Note DARDEN-OM-1749TN-EService and Operations ManagementTeaching note for product GEM-0207Starting at €0.00