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Tournaments 201: An Innovator's Guide to Getting Started
Terwiesch, Christian; Ulrich, Karl T.Book Chapter HBS-3447BC-EService and Operations ManagementEveryone wants their organizations to be more innovative. This desire, however, is hard to turn into action. Organizations tend to follow a similar pattern, improving performance by progressing along a common path. In this chapter, the authors introduce an innovation maturity model consisting of five levels--a path toward achieving innovation excellence--and outline next steps for both organizations just starting out and those that are more matur...Starting at €8.20
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The Age of Continuous Connection
Siggelkow, Nicolaj; Terwiesch, ChristianArticle HBS-R1903C-EService and Operations ManagementThanks to technologies that enable constant, customized interactions, businesses are building deeper ties with their customers. Firms can now address customer needs the moment they arise--and sometimes even earlier. By employing "connected strategies," companies are dramatically improving their customers' experiences, boosting their own operational efficiencies, and gaining competitive advantage. In their research the authors have identified four...Starting at €8.20
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Foreign Ownership of U.S. Treasury Securities (Abridged)
Li, WeiCase DARDEN-F-1540-EFinanceIn 2004, for the first time, foreigners owned more than half of privately held U.S. public debt, mostly in the form of marketable U.S. Treasury securities. In internal discussions at the U.S. Treasury Department, the increase in foreign appetite for Treasury securities represented global investors' vote of confidence in the U.S. economy. Many in the Treasury believed that broad foreign ownership helped lower Treasury borrowing costs. But there wa...Starting at €8.20