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Best Buy: Investing in Language Learning
Eades, Kenneth M.; Dickey, Keith; Ledesma, Jordhy; Frazier, Jennifer; Sider, Duane; Johnson, MelissaCase DARDEN-F-1669-EFinanceAfter observing customer interactions in a Best Buy in Dallas, the regional HR manager considers training sales representatives in a second language. Considering that the store's regional customer base ranges between 13% and 30% Latino, she believes it may be a prudent option and immediately thinks of Rosetta Stone software as a cost-effective approach. Yet she still must translate her instincts into a quantifiable, tangible return on investment...Starting at €8.20
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Horizon Lines, Inc. - Teaching Note
Eades, Kenneth M.; Hake, DanielTeaching Note DARDEN-F-1668TN-EFinanceTeaching note for product F-1668Starting at €0.00
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Aurora Textile Company - Teaching Note
Eades, Kenneth M.; Doe, LucasTeaching Note DARDEN-F-1536TN-EFinanceTeaching note for product F-1536Starting at €0.00
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Dominion Resources: Cove Point - Teaching Note
Eades, Kenneth M.Teaching Note DARDEN-F-1740TN-EFinanceTeaching note for product F-1740Starting at €0.00
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KidZania: Shaping a Strategic Service Vision for the Future, Teaching Note
Heskett, James L.; Reynoso, JavierTeaching Note HBS-916403-ETeaching note for case 916402.Starting at €0.00
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Imation Corp.: An Activist Proxy Battle (A) and (B) - Teaching Note
Eades, Kenneth M.Teaching Note DARDEN-F-1841TN-EFinanceTeaching note for product F-1841Starting at €0.00
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Horizon Lines, Inc.
Eades, Kenneth M.; Hake, DanielCase DARDEN-F-1668-EFinanceIt is recommended that this case be taught either just before or just after another Chapter 11 case. Students must to decide whether Horizon Lines should seek Chapter 11 protection or attempt a voluntary financial restructuring. Students have a wide range of financial restructuring alternatives to consider that should give them an appreciation of the advantages and disadvantages faced by a firm choosing to use the bankruptcy court. The case also ...Starting at €8.20
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In Sickness and in Health (A)
Eades, Kenneth M.; Fairchild, Gregory B.; Sinclair, SafiyaCase DARDEN-F-1917-EFinanceCameron Harding has just opened his own business, and needs to get health insurance for himself and his fiancée, Audra. They are looking for a plan that will best meet their needs, but Harding knows little about the world of health insurance. Luckily, Harding’s uncle, a senior salesman at a large pharmaceutical firm, is happy to offer advice and talk Harding through the process of choosing insurance. This case set walks students through choosing ...Starting at €8.20
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Calveta Dining Services, Inc.: A Recipe for Growth
Heskett, James L.; Girardi, PatriciaCase HBS-4261-EKnowledge and CommunicationCalveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when Antonio retired and named his eldest son, Frank, CEO. Frank Calveta now struggles to carry out his father's directive: double revenues within five years while maintaining the humani...Starting at €8.20
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Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3833BC-EService and Operations ManagementIs your organization capable of making the transition to an ownership state of mind, focusing on the kinds of practices and processes that foster and sustain employee and customer owners? This chapter provides a tool for assessing your ownership capabilities. The ownership audit is intended as more than just a checklist of "must do's" to achieve a higher level of employee and customer ownership in your organization. It is designed to be used peri...Starting at €8.20