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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Teaching Note DARDEN-OB-1046TN-ELeadership and People ManagementTeaching Note for product OB-1046Starting at €0.00
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Madison House: Riley Carter
Frey, Sherwood C. Jr.; Bass, Lucien; Grant, MaxCase DARDEN-QA-0803-EDecision AnalysisThis two-part negotiation exercise is used in Negotiations electives at both the Darden School of Business and the McIntire School of Commerce. Together the cases provide the background for a scorable, bilateral, multi-issue negotiation in which there are congruent, distributive, and integrative issues. People and Congregations Engaged in Ministry (PACEM) was a nonprofit organization committed to helping homeless adults in the Charlottesville, Vi...Starting at €8.20
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PACEM: Kennedy Brooks
Frey, Sherwood C. Jr.; Bass, Lucien; Grant, MaxCase DARDEN-QA-0802-EDecision AnalysisThis two-part negotiation exercise is used in Negotiations electives at both the Darden School of Business and the McIntire School of Commerce. Together, the cases provide the background for a scorable, bilateral, multi-issue negotiation in which there are congruent, distributive, and integrative issues. People and Congregations Engaged in Ministry (PACEM) was a nonprofit organization committed to helping homeless adults in the Charlottesville, V...Starting at €8.20
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How Hard Should You Push Diversity (HBR Case Study)
Davidson, Martin N.Article HBS-R1211X-ELeadership and People ManagementCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Starting at €8.20
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The Roommates' Decision
Frey, Sherwood C. Jr.; Bass, Lucien; Halter, Kelly M.; Markwood, MeredithCase DARDEN-QA-0846-EDecision AnalysisThis case is designed for use in undergraduate courses that cover negotiation skills and organizational behavior. Its relatable context and integrated lessons fits well within modules on multiperson situations, coalitions, and conflict resolution. It particularly complements "Kicks Inc.: Background Information" (UVA-QA-0739) well, and could be used as a precursor for complicated multiperson negotiations and situations. Devin Moore, Jessie Taylor,...Starting at €8.20
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Opening Week at Darden
Davidson, Martin N.; Thomas-Hunt, Melissa C.Case DARDEN-OB-1296-ELeadership and People ManagementThis case describes the experience of five MBA students beginning their two-year residential program. The students are members of a learning team, and each is experiencing challenges orienting to the new program and to her or his teammates.Starting at €8.20
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How Hard Should You Push Diversity (Commentary for HBR Case Study)
Davidson, Martin N.Article HBS-R1211Z-ELeadership and People ManagementCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Starting at €8.20
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Self-Focus versus Mission-Focus Mindset
Davidson, Martin N.; Kemp, BiancaTechnical Note DARDEN-OB-1449-ELeadership and People ManagementThis technical note explores the "self-focus" and "mission-focus" mindsets based on two of the Arbinger Institute's bookStarting at €8.20
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Arjun Sachdev and the Collingwood’s Deal
Davidson, Martin N.; Schur-Narula, Niki;Case DARDEN-OB-1428-ELeadership and People ManagementArjun Sachdev is in a quandary. He is eager to land a $4 million account with Collingwood's Supermarkets, a large Australian supermarket chain, but Neil Fletcher, Collingwood's buyer, has casually made a number of racist comments in talking with Sachdev. This is a high-stakes sale; landing the account would certainly validate Sachdev's recent promotion to director of business development at his company, Strasbourg Organics. Losing it could jeopar...Starting at €8.20
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Kulicke and Soffa Industries, Inc., in China: Transferring Knowledge (A) and (B) (Abridged)
Raz, Gal; Davidson, Martin N.; Yemen, GerryCase DARDEN-OM-1500-EService and Operations ManagementThis version condenses the two parts of “K&S Industries Inc. in China: Transferring Knowledge (A) and (B)” into a single-use case. Suitable for the MBA, EMBA, GEMBA, and executive education programs, the case presents a manufacturer of semiconductor assembly equipment looking to achieve growth in its wire bonding tools segment—in particular, capillaries and dicing saw blades—through geographic expansion. At the time, it manufactured capillaries i...Starting at €5.74