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Procurement and Outsourcing
Moscoso, Philip; Lago, AlejandroTechnical Note PN-499-EService and Operations Management, StrategyEvery firm at some point is faced with a fundamental question: What resources and which activities in the value chain should be supplied in-house? In short, it is the well-known dilemma of "make or buy." This note presents managers with a summary of the keys and opportunities of outsourcing and procurement in order to help them transform these activities into sources of competitive advantage for their companies.Starting at €8.20
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Operational Innovation: Source of Competitive Advantage
Moscoso, PhilipTechnical Note PN-438-EService and Operations ManagementOperational innovation - not merely continuous improvement - entails the creation of completely new forms of operation, including order management, production and customer service. These innovations, which effect radical improvement in operations, help us put our competitors against the ropes.Starting at €8.20
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Capacity Management in Operations Systems
Lago, Alejandro; Moscoso, Philip; Sachon, MarcTechnical Note PN-464-EService and Operations ManagementThis technical note discusses how to analyze and manage the capacity of an operations system. The main reason for analyzing capacity is to find the answer to this question: what is the maximum amount of money an operations system can generate (via products or services)? The note presents a general methodology for capacity analysis, illustrated with a variety of examples, which present typical real-life complexities such as batch production, non-s...Starting at €8.20
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Quality Management, Lean Management and Continuous Improvement
Moscoso, Philip; Lago, AlejandroTechnical Note PN-497-EService and Operations ManagementThis note provides an overview of the essential points of quality management, lean management and continuous improvement. It aims to help executives to identify the concepts, methodologies and tools that will allow them to improve the quality of their products and services and the way in which these are supplied to their customers - ultimately, to make things work better in their business. It also features an organizational framework for organiza...Starting at €8.20
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Human and Organizational Factors in Operations Management
Moscoso, Philip; Lago, Alejandro; Rodríguez-Lluesma, CarlosTechnical Note PN-487-ELeadership and People Management, Service and Operations ManagementThis note analyzes the importance of the human and organizational factor in an operations system and its characteristics as a productive factor. This importance stretches from the undertaking of individual activities, through to the organizational structure that supports the system, and on to the operational culture. The requirements necessary to achieve a more humanist approach to the "human resource" are set forth, as are the systems of people ...Starting at €8.20
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Expansion From Products Into Services: A Necessary but Far From Easy Strategic Move
Moscoso, Philip; Lago, AlejandroTechnical Note PN-443-EService and Operations ManagementExpanding from products into services has been a leading trend among manufacturing companies over the last ten years. For industrial or consumer product companies, the idea of selling services in addition to products offer the prospect of higher sales, better margins, more customized solutions and chance to stand out from low-cost competitors. Experience shows, however, that there is also a high risk of failure. Product companies that are thin...Starting at €8.20
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Fundamental Concepts and Parameters of Operations Management
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-EService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
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Key Elements of Flow, Time and Queue Management
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-EService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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A Project Management Methodology
Moscoso, Philip; Ribera, JaumeTechnical Note PN-493-EInnovation and Change, Service and Operations ManagementThis technical note presents a project management methodology for managers. The methodology is applied over the course of the main phases of the project life cycle and has been used successfully in many real-life projects. It is accompanied by tools that can be used in different phases of the project life cycle, as well as practical recommendations on how to implement the methodology successfully in companies.Starting at €8.20
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The Fundamentals and Key Concepts of Inventory Management
Lago, Alejandro; Moscoso, Philip; Sachon, MarcTechnical Note PN-484-EService and Operations ManagementIn this technical note, we address the analysis and management of stocks in an operations system. The document specifically describes the functions of stocks and their costs, in addition to the variables and factors that largely determine stock levels and the action that should be taken to improve inventory management. This will enable us to identify the potential for improvement and assess whether the most appropriate inventory logic is being ap...Starting at €8.20