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Pau Gasol (B): una carrera internacional
Alvarez de Mon, Santiago; Flores Alonso, Juan EnriqueCase DPO-376Leadership and People ManagementEl presente caso es resultado del trabajo de campo realizado durante los años 2014 y 2015, e ilustra la trayectoria personal y profesional de Pau Gasol. El documento está inspirado en un conjunto de entrevistas personales llevadas a cabo en Barcelona, Madrid, Los Ángeles y Chicago, y que constituyen la fuente principal de investigación y estudio. Además de múltiples encuentros y reuniones con Pau Gasol, dichas entrevistas incluyen conversaciones ...Starting at €5.74
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Pau Gasol (A): una carrera internacional
Alvarez de Mon, Santiago; Flores Alonso, Juan EnriqueCase DPO-375Leadership and People ManagementEl presente caso es resultado del trabajo de campo realizado durante los años 2014 y 2015, e ilustra la trayectoria personal y profesional de Pau Gasol. El documento está inspirado en un conjunto de entrevistas personales llevadas a cabo en Barcelona, Madrid, Los Ángeles y Chicago, y que constituyen la fuente principal de investigación y estudio. Además de múltiples encuentros y reuniones con Pau Gasol, dichas entrevistas incluyen conversaciones ...Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Rafael Nadal: The Champion and the Person (B)
Alvarez de Mon, Santiago; Flores Alonso, Juan EnriqueCase DPO-336-ELeadership and People ManagementThis case is a historical continuation of the case "Rafael Nadal: The Champion and the Person (A)" and recounts the events occurring in the life of Rafael Nadal from the end of part A until the time of case B. All this is told from the perspective of his coach, his manager and Rafael himself, among others.Starting at €5.74
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Pau Gasol (A): An International Career
Alvarez de Mon, Santiago; Flores Alonso, Juan EnriqueCase DPO-375-ELeadership and People ManagementThis case, which focuses on the career of Pau Gasol, is the result of fieldwork carried out in the course of 2014 and 2015. It is based on personal interviews conducted in Barcelona, Madrid, Los Angeles and Chicago, which are the main source for our investigation and study. In addition to meeting with Pau Gasol on numerous occasions, we talked to members of the Gasol family (Pau's parents, Agustí and Marisa, and his brother Marc), coaches who hav...Starting at €8.20
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Pau Gasol (B): An International Career
Alvarez de Mon, Santiago; Flores Alonso, Juan EnriqueCase DPO-376-ELeadership and People ManagementThis case, which focuses on the career of Pau Gasol, is the result of fieldwork carried out in the course of 2014 and 2015. It is based on personal interviews conducted in Barcelona, Madrid, Los Angeles and Chicago, which are the main source for our investigation and study. In addition to meeting with Pau Gasol on numerous occasions, we talked to members of the Gasol family (Pau's parents, Agustí and Marisa, and his brother Marc), coaches who hav...Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134-EService and Operations ManagementPart (B) of the case presents two specific problems which allow for the application of relevant tools for analysis. The first aim is to analyze the impact of temporary employee absences on customer waiting times and the second is to compare the service offered by experienced cashiers vs. beginners.Starting at €5.74
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Rafael Nadal: the Champion and the Person (A)
Alvarez de Mon, Santiago; Flores Alonso, Juan EnriqueCase DPO-163-ELeadership and People ManagementThis case study centers on the concept of talent: what it is and how to detect and manage it in a climate of ongoing improvement and learning. Hence the relevance of the coach figure. The case study also addresses the issues of values and philosophical principles, which are vital to professional success. The crucial person/persona dilemma is considered in the context of a specific family setting.Starting at €8.20