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Contratación gubernamental de ONGs a gran escala para extender los servicios básicos de salud a las poblaciones pobres de Guatemala
Nieves I.; La Forgia G. M.; Ribera, Jaume; Rosenmöller, MagdaCase P-1006Service and Operations ManagementEl caso presenta la situación del Programa de Extensión de Cobertura de Servicios Básicos - PECSB en Guatemala a principios del 2000. En sus tres años de existencia el programa ha demostrado su éxito al atraer un gran número de ONGs para colaborar con el Gobierno en la extensión de la cobertura de servicios de salud a poblaciones pobres e indígenas que habitan en áreas rurales. El nuevo gobierno se cuestiona la necesidad de transformar los «conve...Starting at €8.20
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Fundas Fuentes - Exercise
Ribera, Jaume; Rosenmöller, MagdaExercise PE-33-EService and Operations ManagementStarting at €8.20
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Process Flow Diagrams
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-364-EService and Operations ManagementStarting at €8.20
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Designing a Service Guarantee
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-365-EService and Operations ManagementStarting at €8.20
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Mestska Nemocnice V Litomerice
Ribera, Jaume; Rosenmöller, MagdaCase P-825-EService and Operations ManagementStarting at €8.20
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Hospital Comarcal de Igualada
Rosenmöller, Magda; Ribera, JaumeCase P-866-EService and Operations ManagementThe case describes a quality improvement programme in a hospital. The challenges are discussed, including the timing of the launch, the handling of long-standing problem situations, the introduction of formal planning, motivating the staff, getting the doctors involved, and deciding how to continue after the first results have been achieved.Starting at €8.20
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Kristen's Cookies Company Revisited (C) - Exercise
Ribera, Jaume; Rosenmöller, MagdaExercise PE-32-EService and Operations ManagementStarting at €8.20
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The Value of a Satisfied Customer
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-368-EService and Operations ManagementKnowing the value of a customer is an important element in managing the service quality of an organization. By value of a customer we understand the net present value of the cash flows generated by this customer. Our experience shows that in those organizations where this value is known the personnel is more sensitive to losing customers and that these organizations launch many more initiatives to retain them, thus increasing the profitability of...Starting at €8.20
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Design of questionnaires for measuring service quality
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-366-EService and Operations ManagementStarting at €8.20
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Apple Health Records
Schulman, Kevin; Rosenmöller, MagdaCase P-1177-EInformation Technologies, Innovation and ChangeHealthcare is an enormous and growing market globally. Healthcare services was a $3.5 trillion market in the US in 2017, but a market that was largely untouched by the type of disruptive innovation that had overtaken other industries. Healthcare was considered a significant opportunity, not only because of its size today, but looking forward there are enormous clinical and financial challenges facing the industry. There are significant concerns a...Starting at €8.20