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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Teaching Note DARDEN-OB-1046TN-ELeadership and People ManagementTeaching Note for product OB-1046Starting at €0.00
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Owen Barry: Coping with Brexit Stalemate - Teaching Note
Neil Bendle; Ramasastry ChandrasekharTeaching Note IVEY-8B20A061-EMarketingTeaching note for product 9B20A061.Starting at €0.00
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Daily Bread Food Bank: The Adoption of Social Missions - Teaching Note
Neil Bendle; Wendy WangTeaching Note IVEY-8B20A052-EMarketingTeaching note for product 9B20A052.Starting at €0.00
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Self-Focus versus Mission-Focus Mindset
Davidson, Martin N.; Kemp, BiancaTechnical Note DARDEN-OB-1449-ELeadership and People ManagementThis technical note explores the "self-focus" and "mission-focus" mindsets based on two of the Arbinger Institute's bookStarting at €8.20
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The Alibaba Group and Online to Offline (O2O) Sales
Neil Bendle; Xin (Shane) Wang; Xiaoqian (Vivian) ChenCase IVEY-9B15A035-EMarketing, StrategyIn the fall of 2014, the Alibaba Group, an e-commerce company that operates domestic and international marketplaces and provides Internet-based services from its headquarters in Hangzhou, China, startled the world with its record-breaking initial public offering on the New York Stock Exchange. The company’s business plan differs from other major Internet companies such as Amazon and eBay by its strategies that are tailored to the particular circu...Starting at €8.20
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Visa Inc. and the Global Payments Industry
Neil Bendle; Dan HorneCase IVEY-9B14A018-EMarketingA manager, preparing for an interview with Visa Inc., seeks to understand the nature of the global payments industry and Visa Inc.'s position within it. The case outlines the industry's history and current practice through extensive use of publicly reported information. The public information allows answers to some important questions. What does Visa Inc. do? How competitive is the industry? And what is the source of Visa Inc.'s competitive advan...Starting at €8.20
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Snap Inc.: Becoming a “Camera Company”
Neil Bendle; Ken MarkCase IVEY-9B19A023-EEntrepreneurship, MarketingIn March 2018, Snap Inc. (Snap), based in Venice, California, and commonly known as Snapchat for its application that allowed users to send photos that disappeared, was looking for ways to grow its user base in the competitive social media platform industry and to differentiate itself from the other major platforms. To do this, it was trying to position itself as a “camera” company and to become relevant to a larger target market: adults aged 25 ...Starting at €8.20
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Pokémon Go: Virtual Invading Reality
Neil Bendle; Xiaoke XuCase IVEY-9B17A032-EMarketing, StrategyIn June 2016, the augmented reality game Pokémon GO quickly became one of the hottest topics in the world, changing both the online and offline behaviours of players. Pokémon GO was jointly developed by the San Francisco-based firm Niantic Inc. and The Pokémon Company, based in Japan, and was underwritten by the Japanese video game giant Nintendo. The game, which overlaid virtual items and creatures onto the physical world, allowed smartphone use...Starting at €8.20
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Charles Pratt and the First Nations University (B)
Davidson, Martin N.; Yemen, GerryCase DARDEN-OB-0950-ELeadership and People ManagementCan you imagine stepping up to lead an organization in the midst of crisis? In the A case, a professor of business administration at the First Nations University of Canada (FNUniv) has submitted his résumé at the close of an assembly meeting to be considered along with five others to take over the role of interim president. As he waits for the decision, he thinks about the situation ahead of him. Public accusations of fiscal mismanagement and vio...Starting at €5.74
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Self-Focus versus Mission-Focus Mindset
Davidson, Martin N.; Kemp, BiancaTechnical Note DARDEN-OB-1449Leadership and People ManagementThis technical note explores the "self-focus" and "mission-focus" mindsets based on two of the Arbinger Institute's bookStarting at €8.20