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Backcountry.com and Leveraging Data Analytics
Thomas, Doug; Maiden, Stephen E.; Andrews, WilliamCase DARDEN-OM-1771-EService and Operations ManagementThis field-based case follows Chris Purkey, the senior vice president of sales and customer service at Backcountry.com, in his journey to use data analytics to improve customer engagement in the outdoor products retailer. Sales staff at Backcountry.com are affectionately known as Gearheads, a nod to their knowledge about the outdoor gear the company sold. For Purkey, the customer relationship is everything. Connecting with its passionate outdoor ...Starting at €8.20
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Blue Apron: Has the Supply Chain Disrupter Been Disrupted?
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1769-EService and Operations ManagementThis public-sourced case set in early 2022 explores the meal-kit-delivery service Blue Apron, a pioneer in the rapidly growing market of alternatives to shopping for food, meal planning, and cooking. Founded in 2012 by three entrepreneurs, Blue Apron sought to give people an easier way to get meals on the table without resorting to takeout or delivery: a box filled with exactly the right amount of ingredients for making creative and interesting r...Starting at €8.20
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Rivian Charging Ahead - Teaching note
Laseter, Timothy M.; Thomas, Doug; Sesia, AldoTeaching Note DARDEN-OM-1749TNService and Operations ManagementTeaching note for product OM-1749Starting at €0.00
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Rivian Charging Ahead - Teaching note
Thomas, Doug; Laseter, Timothy M.Teaching Note DARDEN-OM-1749TN-EService and Operations ManagementTeaching note for product GEM-0207Starting at €0.00
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Electronics Supply Chain Module - Teaching note
Mani, Vidya; Thomas, Doug; Yemen, GerryTeaching Note DARDEN-OM-1712TN-EService and Operations ManagementTeaching note for product OM-1712Starting at €0.00
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Ecommerce Brands: Digital Scale
Laseter, Timothy M.; Thomas, Doug; Yemen, GerryCase DARDEN-OM-1776Service and Operations ManagementThis case uses Ecommerce Brands (ECB), an aggregator of online retailers focusing on the auto parts space, to prompt an analysis of the firm’s capabilities, scalability, and operations strategy. ECB was about to close on five online retailing brands ownedStarting at €8.20
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Goodio Supply Chain: A Chocolatey Future?
Thomas, Doug; Kraft, Tim; Hamalainen, Markko; Yemen, Gerry; Zhang, Meng Yuan; Zheng, YanchongCase DARDEN-OM-1613-EService and Operations ManagementThis case uses the experiences of a Finnish craft chocolate company to analyze the impact of supply chain transparency on suppliers and consumers. The case discusses the rationale behind entrepreneur Jukka Peltola's business committed to social responsibility and purpose over profit. It describes Goodio's efforts toward transparency and follows Peltola as he asks what more he can do to advance transparency and how different presentations of suppl...Starting at €8.20
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Food Supply and COVID-19: Breaking the Chain (B)
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1768-EService and Operations ManagementThis case, a follow-up to "Food Supply and COVID-19: Breaking the Chain (B)" (UVA-OM-1691), looks at how the global food supply chain was faring almost 18 months after John Tyson wrote that America's "food supply chain is breaking." It explores the rising prices, global shipping issues, food-industry hiring problems, and political turmoil that the coronavirus pandemic continued to leave in its wake in late 2021 and beyond.Starting at €5.74
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Queueing Fundamentals
Feldman, P; Thomas, DougTechnical Note DARDEN-OM-1802-EService and Operations ManagementThis note examines queuing fundamentals and introduces a basic model, variability in systems (arrivals and service processes), and approaches to measure and reduce it. The material also includes practical implications for managing congested systems and helping anticipate and overcome challenges of waiting for service. For MBA students, it can be placed in an operations module on managing variability or queueing. Students can also look for qualita...Starting at €8.20
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Regulations and Standards: Electronics Supply Chain
Mani, Vidya; Thomas, Doug; Medack, AlexandraTechnical Note DARDEN-OM-1714-EService and Operations ManagementStandards and regulations exist to ensure supply chains are not exploitative of the people, environments, and materials with which they interact. This technical note concentrates on two aspects of the process for electronics supply chains: the responsible sourcing of raw materials and end-of-use recycling. It is recommended for use with a companion technical note, "Electronics Supply Chain Overview" (UVA-OM-1716); as well as with the following ca...Starting at €8.20