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Family Protocol (Portuguese Version, Brazil)
Gallo, Miguel Ángel; Ward, John L.Technical Note DGN-448-PBStrategyThe note includes three examples of protocol in family businesses, with explanations of the different types of relationships between managers, owners, and family members. It also includes a variety of ways of allocating power and property.Starting at €8.20
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Being an entrepreneur in a family business (Portuguese Version, Brazil)
Gallo, Miguel ÁngelTechnical Note DGN-512-PBStrategyStarting at €8.20
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Healy Hudson: e-Sourcing Solutions (Portuguese Version, Brazil)
Sachon, MarcCase P-1019-PBInformation Technologies, Service and Operations ManagementBased in Munich, Bavaria, the company is a pioneer in the world of e-procurement. It has developed an online purchasing system for the Business-to-Business sector. In the fall of 2000 it is selling two e-commerce products: Impact Ordering and Impact Sourcing. The former is a simple electronic catalog ordering system; the latter is designed for the sourcing of complex goods.Starting at €8.20
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Company Culture in a Family-owned Businesses (Portuguese Version, Brazil)
Gallo, Miguel ÁngelTechnical Note DGN-457-PBStrategyThis technical note is in four parts. The first section looks at the elements that make up the culture of a company, how culture is formed, transmitted and evolves. The second section discusses the differences between family and non-family businesses, and identifies the four generic types of family business. The third section delves into the causes of elements peculiar to the culture of family businesses. Finally, section four looks at specific e...Starting at €8.20
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The Operation of the New Organizational Forms (Portuguese Version, Brazil)
Ricart Costa, Joan EnricTechnical Note DGN-516-PBStrategyThe new organizational forms share some characteristics in the way in which work is organized and coordinated. This note describes some of these characteristics such as empowerment, teamwork, the new role of staff and human resources management or the influence of information technology. All of these characteristics drive the change in the managerial paradigm involved in these organizational changes.Starting at €8.20
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Governing Bodies in the Family Company (Portuguese Version, Brazil)
Gallo, Miguel ÁngelTechnical Note DGN-467-PBStrategyStarting at €8.20
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Brazil)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PBMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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The Matrix Organization: Basic Aspects, Problems, Competencies, and Tools (Portuguese Version, Brazil)
Lavezzolo, Sebastián E.; Rodríguez-Lluesma, CarlosTechnical Note DPON-122-PBLeadership and People Management, StrategyThe matrix structure is envisioned as a way to overcome the limitations of functional and divisional organizational models, making the best use of each of them while also avoiding their main flaws. We identify a matrix organization fundamentally by recognizing two or more dimensions, implementing a dual reporting system with responsibilities assigned to functional and production departments, pertaining to customers or markets, where matrix manag...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Relevant Costs for Decision Making (III): Product Decisions at Capacity (Portuguese Version, Brazil)
Rosanas Martí, Josep MariaTechnical Note CN-144-PBAccounting and ControlThis is the third of a three-note series (CN-155-E, CN-143-E and CN-144-E). This note introduces decision rules for situations where the company is working near capacity. The basic rule of contribution per unit of capacity is stated and applied to a variety of situations.Starting at €8.20