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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCaso AD-276-EAnálisis de decisiones, EconomíaA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Desde 8,20 €
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCaso AD-276Análisis de decisiones, EconomíaUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Desde 8,20 €
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Club Solidario: Using IP Optimization to Assign Students to Families
Carbó D.; Domingo E.; García, Carolina; Baucells Alibés, Manel; Baigorri, J.; Villavieja D.; Rubiralta P.Caso AD-300-EÉtica empresarial y Responsabilidad Social CorporativaDavid and some others in the group were involved in Club Solidario. David convinced the group that it would be nice to use optimization to arrange the teams of students that were supposed to visit families in need.Desde 8,20 €
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Progress Technologies
Pijoan, D.; Baucells Alibés, ManelCaso AD-253-EAnálisis de decisiones, EconomíaA manager wants to estimate the sales volume for next year using a list of current and potential customers. For each customer, he has the possible sale and the probability of such sale.Desde 8,20 €
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Magic Diamonds
Baucells Alibés, Manel; Bardolet Urgellès, DavidCaso AD-266-EAnálisis de decisiones, EconomíaThe case uses optimization techniques to determine allocation of offices. The objective is to minimize the total traveling distances, rental cost of offices and differences for sales potential between zones. The solution obtained by linear programming is compared with the intuitive solution initially proposed.Desde 8,20 €
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Language Exchange Club (LEC)
Baucells Alibés, Manel; de Santiago, Rafael; Malagrida, SergioCaso AD-320-EServicios y operacionesThe case deals with assigning people to jobs. It focuses particularly on how to streamline team creation as effectively as possible. Although the case deals specifically with forming groups in one of IESE's clubs, the methodology may be easily applied to any other type of team.Desde 8,20 €
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14th Alumni Meeting
Baucells Alibés, ManelCaso AD-258-EAnálisis de decisiones, EconomíaAlice is planning an alumni meeting that will include 6 speakers, who will deliver 12 talks. The meeting takes place in a hotel that has three conference rooms. The objective is to schedule four time slots, with three simultaneous talks (one in each room). The speakers send Alice their preferences and constraints.Desde 8,20 €
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Executive Education Teams at IESE
Huebra, I.; Baucells Alibés, Manel; Gómez J. B.Caso AD-257-EAnálisis de decisiones, EconomíaThe case describes the process of preparing an executive education program. One of the key tasks is to form 7 teams of 8 to 9 participants each. The case provides several criteria to keep in mind, along with some hints on how to build an optimization model.Desde 8,20 €
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The Legacy
Lobanova A.; Baucells Alibés, ManelCaso AD-302-ELiderazgo y Dirección de personasThe case illustrates, in the context of dividing a estate, the trade-off between efficiency (sum of benefits) and equality (distribution of benefits).Desde 8,20 €
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Real Estate Business
Beusmans, G.; Borrell, D.; Baucells Alibés, ManelCaso AD-296-EAnálisis de decisiones, Economía, FinanzasThe case explains the financial risks of a company that buys apartments through futures. The case gives guidance on how to construct a spreadsheet risk model, and the goal is to quantify the risks associated with different strategies.Desde 8,20 €