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Case

Serviteléfono S.A.

By Labayen T. E. / Baucells Alibés, Manel

A 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be determined using linear programming.

Collection: IESE (España)

Ref: AD-276-E

Format: PDF

Number of pages: 3

Publication Date: Sep 4, 2002

Language: English, Spanish

Description

Year: 2001

Geographic Setting: España

Learning Objective

Apply linear programming to assign operators to different schedules.

Serviteléfono S.A.

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Serviteléfono S.A.

Description

Learning Objective

Serviteléfono S.A.

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