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Measures to Motivate Exceptional Service (Spanish version)
Simons, Robert L.; Mahoney, MichaelCase HBS-412S29Leadership and People ManagementIn January 2010, U. S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of the retailer's success. The system uses a sales-per-hour model to reward salespeople for time well spent on the floor. However, in this industry, where strong customer service is ...Starting at €8.20
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Raleigh & Rosse: Measures to Motivate Exceptional Service, Teaching Note
Simons, Robert L.; Mahoney, MichaelTeaching Note HBS-4355-ELeadership and People ManagementTeaching Note for 4353.Starting at €0.00