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Pygmalion in Management (HBR Classic) (Spanish version)
Livingston, J. SterlingArticle HBS-R0301GLeadership and People ManagementOne person's expectations shape another person's behavior. If a manager has high expectations, employees are likely to excel; if expectations are low, employees will likely respond with poor performance. In this HBR classic article from 1969, J. Sterling Livingston draws on numerous case studies and other research to demonstrate the importance of managerial expectations to individual and group performance. Consider the insurance executive who id...Starting at €8.20