This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Innovation at the Leading Hotels of the World
Mona Anita K. Olsen; Saniya Gandhi; Kelly McDarby; Joanne Jihwan ParkCase IVEY-9B14C047-EEntrepreneurship, Leadership and People Management, StrategyThe director of analytics and reporting at The Leading Hotels of the World and his team were to present their new idea to the company’s executive team: the hotel engagement scorecard (HES). HES was received well and gained recognition from the executive team of 10 members, becoming one of four company goals for the year. HES was to be implemented across all of The Leading Hotels of the World’s 25 global offices and more than 430 member hotels. As...Starting at €8.20