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Yamato Transport: Part-time Employment of Housewives
Joo Yong Lowe; Fumiyuki Kosugi; Teng Hwee Ng; Andre Chun Mun WaiCase IVEY-9B13C004-ELeadership and People Management, StrategyYamato Transport Co., Ltd. innovatively used the field cast model of housewives as part-time employees to meet the increasing delivery demands of morning peak-load hours. The housewives provided Yamato with a cost-efficient source of human resources and the nimbleness to adjust its staff deployment to respond reliably and quickly to customers’ needs. A series of recruitment, training, and compensation and appraisal processes was designed for the ...Starting at €8.20