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Transformation at ING (A): Agile
Kerr, William R.; Gabrieli, Federica; Moloney, EmerCase HBS-818077-EEntrepreneurshipIn December 2017, Vincent van den Boogert, CEO of ING in the Netherlands, was reflecting upon the company's "agile" transformation, a reorganization of work which had been critical to respond to and exceed rapidly changing customer expectations. Launched in 2015 at the head office, agile had spread to the rest of the Dutch organization, from client services to the branch network, and permeated the overall company culture. It was now time to rollo...Starting at €8.20
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Airbnb in Amsterdam (B)
Weiss, Mitchell B.; Moloney, Emer; Dessain, VincentCase HBS-817014-EEntrepreneurshipIn December 2014, the City of Amsterdam and Airbnb announced an MOU to promote responsible home-sharing and to simplify the payment of tourist tax for hosts in the City. It was the most comprehensive agreement that Airbnb had with any city in the world. It's final provision read, "The parties trust that theirs will be a fruitful cooperation." However, both sides were uncertain about how the agreement would be received. Molly Turner, Airbnb's Glob...Starting at €5.74
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Airbnb in Amsterdam (A)
Weiss, Mitchell B.; Moloney, Emer; Dessain, VincentCase HBS-817013-EEntrepreneurshipIn February 2014, Amsterdam became the first city to issue new regulations specifically to allow home-sharing. Airbnb's Molly Turner, Global Head of Civic Partnerships; her colleagues at the San Francisco based home-sharing platform; and her counterparts in Amsterdam's city leadership now had to make the new rules function well. By the summer of 2014, the question of how exactly to do that remained unsettled. A Memorandum of Understanding (MOU) t...Starting at €8.20