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West German Headache Center: Integrated Migraine Center, Teaching Note
Porter, Michael E.; Guth, Clemens; Dannemiller, ElisaTeaching Note HBS-707560-EService and Operations ManagementTeaching note to 707-559.Starting at €0.00
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The Musée de La Cassette
Riverola, JosepCase P-1096-EService and Operations ManagementChrisine de La Cassett et Saint-Sulpice, director of the Musée de La Cassette in Paris, was worried by the results of a visitor survey that she had recently commissioned from company specializing in studying customer attitudes. The survey showed a remarkable degree of satisfaction with the visit to the museum, but at the same time, and for the first time, pointed out defects that had not been clearly identified previously. Some visitors, especial...Starting at €8.20
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The Farm
Von Arnim, Felix; Rosenberg, MikeCase ASN-56-EBusiness Ethics and Corporate Social Responsibility, Leadership and People Management, Service and Operations Management"The Farm" deals with an MBA student who must take time to help his family sort out a problem on the family farm in Germany. An employee has gained control of part of the land and the student must determine the viability of the farm without it, and also think about his own involvement going forward.Starting at €8.20
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Media Markt: A Successful Model for the 21st Century
Sachon, Marc; Laux, EricCase P-1118-EDecision Analysis, Service and Operations ManagementThe case describes the history and business model of Media Markt, part of Media Saturn Holding (MSH), which forms part of Germany's Metro Group. Media Markt contributes a major share of MSH's 20 billion in sales and together they are Europe's largest consumer electronic retailer by far. On a global level, only Best Buy of the United States has more sales than MSH. The case provides details of Media Markt's business model and allows the students ...Starting at €8.20
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It May Be Cheaper to Manufacture at Home
de Treville, Suzanne; Trigeorgis, LenosArticle HBS-R1010F-EService and Operations ManagementConventional financial tools can lead to supply chain mistakes. Most managers use the discounted cash flow (DCF) model to help them make decisions such as where to locate a new manufacturing plant or whether to use a foreign or domestic supplier. But DCF typically undervalues flexibility-and as a result, companies may end up with supply chains that are low cost as long as everything proceeds according to plan but extremely expensive if problems a...Starting at €8.20
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Revenue Management Forensics in Adriatic Wings
Egaña, Javier; Markakis, MihalisCase OIT-8-EService and Operations ManagementThe new Director of Pricing and Revenue Management of a company that rents sailboats in Croatia needs to evaluate the effectiveness of their proprietary algorithm for pricing and capacity allocation. The issue is that the algorithm is, practically, a "black box" to her, i.e., she can observe and analyze its outcomes, but she does not have meaningful access to its inner workings. Consequently, she asks her analysts to put together figures and stat...Starting at €8.20
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Dell: Roadmap of a Digital Supply Chain Transformation
Maria Jesus Saenz; Inma Borrella; Elena RevillaCase IVEY-W24797-EService and Operations ManagementDell Technologies Inc. was founded in 1984 in Austin, Texas, and became a global company that designed, developed, and manufactured personal computers and a variety of computer-related products. In 2016, it merged with EMC Corporation to create the largesStarting at €8.20
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Tal vez sea más barato fabricar en casa
de Treville, Suzanne; Trigeorgis, LenosArticle HBS-R1010FService and Operations Managementherramientas financieras convencionales pueden conducir a errores suministrar cadena. La mayoría de los gerentes utilizan el modelo de flujo de caja descontado (DCF) para ayudarles a tomar decisiones como dónde ubicar una nueva planta de fabricación o si desea utilizar un proveedor nacional o extranjero. Pero DCF generalmente subestima la flexibilidad, y como resultado, las empresas pueden terminar con las cadenas de suministro que son de bajo co...Starting at €8.20
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BMW AG: The Digital Auto Project (A) (Spanish Version)
Thomke, Stefan; Nimgade, AshokCase HBS-602S11Service and Operations ManagementDescribe cómo la empresa automovilística alemana BMW está tratando de reducir su tiempo de desarrollo a la mitad con la ayuda de las tecnologías asistidas por ordenador. Para aprovechar plenamente estas tecnologías en la industria del automóvil muy competitivo, BMW se enfrenta con el reto de cambiar sus procesos y organización, la construcción gradual de nuevas capacidades de desarrollo. Esta tensión entre el antiguo y el nuevo se desarrolla en e...Starting at €8.20