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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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Alicorp: Los retos del crecimiento y su diversificación
Hidalgo Pérez, Antonio; López Polo, IsauroCase IIST-FHI-48Alicorp, especializada en productos de gran consumo, es una compañía peruana del Grupo Romero. En 2017, Grupo Romero es un conglomerado familiar de empresas muy diversificadas dirigido por miembros de la cuarta generación. Su presidente, Dionisio Romero Paoletti, fue elegido como el empresario con mejor reputación en Perú en 2015. Alicorp nace en 1971. En 2017, con más de 7.000 empleados, 25 plantas productivas, presencia directa en 5 países y en...Starting at €8.20
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Laboratoria "An Opportunity of Social Development for Latin America Based on the Technological Sector"
González Aguado, Héctor Alonso; Cátedra René Morales Carazo de Emprendimiento; Schill, RyanCase INCAE-31236_E-ELaboratoria es un programa social de entrenamiento en desarrollo web, que busca darles a jóvenes mujeres latinoamericanas de escasos recursos una carrera en el sector tecnología. El caso detalla la historia de los emprendedores desde sus inicios en Perú hasta el 2017, cuando los protagonistas meditan respecto a la estrategia que deben seguir para alcanzar la agresiva meta de insertar 10 mil desarrolladoras web en Latinoamérica para 2021.Starting at €8.20
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Gestionando el entorno social: el proyecto Sedapal Lote 7 de Graña y Montero (GYM)
Costa, Karol; Lambruschini Nicoletta; Miranda, Gino; Fontana, AlejandroCase PAD-DG-C-684Business Ethics and Corporate Social ResponsibilityLa empresa debe desarrollar un proyecto de agua y alcantarillado en una zona marginal de la ciudad de Lima (Perú). El contexto social es complejo por la presencia de diversos grupos delincuentes que extorsionan a las empresas que operan en la localidad. El caso recoge un modelo de cómo enfrentar con éxito este tipo de amenazas sociales. El proyecto se concluyó dentro del presupuesto previsto y en el plazo establecido.Starting at €8.20
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Scoot: Singapore Airlines’ Low-Cost Carrier Strategy
Carroll, Glenn; Sørensen, Jesper; Schifrin, DebraCase SGSB-SM321-EStrategyIn December 2019, Scoot, the low-cost carrier (LCC) launched by Singapore Airlines Limited in 2011, had successfully established itself in the Asian market, having flown over 65 million passengers to 68 destinations with a fleet of 48 aircraft. Scoot accounted for 14 percent of seat capacity in Singapore, and 43 percent of LCC capacity out of the country. In 2016, SIA fully acquired and integrated the local LCC Tigerair into Scoot. Scoot’s gr...Starting at €8.20
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Driving Digital Transformation at the DBS Bank
Káganer, Evgeny; Gregory, Robert Wayne; Codrean, CatalinCase SI-195-EFinance, Information Technologies, Innovation and ChangeDBS, the largest bank in Southeast Asia, embarked on a journey of digital transformation in late 2013. In parallel with creating a new organizational unit called Digibank to spearhead the bank's expansion into new markets, the bank launched the Digital Mindset program to help change the company from within. This case, set in 2015, outlines the key moments of the transformational journey and describes the strategy taken by the new CEO to improve t...Starting at €8.20
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Saga Falabella: Investing in a New Store
Hepp R.; Prada A.; Martínez Abascal, EduardoCase F-776-EFinanceSaga Falabella, the largest department store chain in Latin America, is considering opening a new store in Arequipa. The profit-loss accounts, balance sheets and asset and shareholder cashflows are analyzed, as well as profitability, project risks, and other factors which could influence the decision. A discussion is presented of which cashflows should be included in the project, and which should not.Starting at €8.20
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DBS Bank Ltd.: How to Accelerate Digitalization
Ning Su; R. ChandrasekharCase IVEY-W25312-EInformation Technologies, StrategyIn June 2020, the head of Customer Centre at DBS Bank Ltd. (DBS), the largest commercial bank in Singapore, was wondering how to leverage the bank’s current success in digitalization to create a competitive advantage. As a business leader, she was facing major decision points. How could she increase awareness of the bank’s digital assets among existing customers? How could she further digitalize the customer centre? In addition, the COVID-19 glob...Starting at €8.20
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StarHub Ltd.: Paving the Way for Innovation
Sarah L. Y. Cheah; Maw Der FooCase IVEY-9B19M048-EEntrepreneurship, StrategyIn 2018, the Singapore-based telecommunication operator StarHub Ltd. (StarHub) acknowledged that in 2017 its total revenue was relatively flat and its net profit had declined. In the face of rising competition and a slowing global economy, the company needed to explore new sources of revenue growth. Two areas of growth seemed promising. The first area involved the launch of StarHub's smart retail analytics for small and medium enterprises in the ...Starting at €8.20
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CapitaMalls Asia: A Buyout Offer from CapitaLand
Ruth S.K. Tan; Zsuzsa R. Huszar; Weina Zhang; Shao Yu HongExercise IVEY-9B19N012-EFinance, StrategyOn April 14, 2014, CapitaLand Limited, a Singapore-based real estate company, launched a voluntary conditional cash offer of SG$2.22 for each share (SG$3.06 billion in total) of its subsidiary commercial property development and management company, CapitaMalls Asia Limited (CMA). CMA’s principal business strategy was to invest in, develop, and manage a diversified portfolio of real estate used primarily for retail purposes in Asia. CapitaLand’s o...Starting at €8.20