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DBS Bank Ltd.: How to Accelerate Digitalization
Ning Su; R. ChandrasekharCase IVEY-W25312-EInformation Technologies, StrategyIn June 2020, the head of Customer Centre at DBS Bank Ltd. (DBS), the largest commercial bank in Singapore, was wondering how to leverage the bank’s current success in digitalization to create a competitive advantage. As a business leader, she was facing major decision points. How could she increase awareness of the bank’s digital assets among existing customers? How could she further digitalize the customer centre? In addition, the COVID-19 glob...Starting at €8.20
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Shandong Linglong Tyre Co.: Greening the Supply Chain - Teaching Note
Yunting Feng; Qinghua Zhu; Ning Su; Stephan VachonTeaching Note IVEY-W29880-EStrategyTeaching note for product W29879.Starting at €0.00
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Roshan and M-Paisa: The Promise of Mobile Money in Afghanistan
Farah Kurji; Ning SuCase IVEY-9B19M012-EEntrepreneurship, StrategyIn 2008, Roshan, Afghanistan’s leading telecommunications provider, launched M-Paisa, its mobile money transfer service, which allowed Afghans to use their mobile phones to transfer funds, receive and repay microfinance loans, make purchases, and disburse and receive salaries. The company was committed to building a financial ecosystem for transparent, safe, convenient, and secure services, which would also contribute to the long-term development...Starting at €8.20