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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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Efytaxi: "Una Carrera Inesperada"
Ocampo Bonilla, Edwin; Vellojín Helíaz, Andrea; Vellojín Helíaz, Marcela; Cátedra.René Morales Carazo de EmprendimientoCase INCAE-31279_SEntrepreneurshipCon el deseo de emprender, Juan Bernardo Toro y Mario Lacayo se unieron para ofrecer en Nicaragua, una nueva alternativa de transporte selectivo, por medio de una aplicación para usar en teléfonos inteligentes. Por más de un año, Toro y Lacayo trabajaronStarting at €8.20
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Tecnosol 2016
Cifuentes, Martha Sofía; Pérez Pineda, FelipeCase INCAE-12525-EStrategyThis case presents Tecnosol, a firm dedicated to the sale and installation of solar panels for both the rural and urban markets. The firm had begun in Nicaragua in 1998 and by 2016 had expanded to three other countries in Central America. Its inclusive business model catered especially to the rural and remote communities with no access to electricity. The company was facing challenges related to financing and updating its expansion strategy in or...Starting at €8.20
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Concentrix Nicaragua: The New and Growing Focal Point in Latin America
Rodríguez Redondo, Carlos; Torres Cóndor, JoséCase INCAE-31335_E-EStrategyEn abril de 2017, Javier Hugentobler recibió una propuesta para aceptar un nuevo cliente para la subsidiaria de Concentrix en Nicaragua, en un área de tecnología, la cual es nueva para la operación nicaraguense. La propuesta incluía un cliente muy importante, una empresa llamada FT100, en referencia a una de las 100 mayores empresas del mundo según el ranquin del Financial Times, en un área de tecnología, la cual no había sido desarrollada en Ni...Starting at €8.20
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Concretix Nicaragua: El nuevo foco de Crecimiento en América Latina (B)
Rodríguez Redondo, Carlos; Torres Cóndor, JoséCase INCAE-31336_SStrategyEn abril de 2017, Javier Hugentobler recibió una propuesta para aceptar un nuevo cliente para la subsidiaria de Concentrix en Nicaragua, en un área de tecnología, la cual es nueva para la operación nicaraguense. La propuesta incluía un cliente muy importante, una empresa llamada FT100, en referencia a una de las 100 mayores empresas del mundo según el ranquin del Financial Times, en un área de tecnología, la cual no había sido desarrollada en Ni...Starting at €5.74
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Scoot: Singapore Airlines’ Low-Cost Carrier Strategy
Carroll, Glenn; Sørensen, Jesper; Schifrin, DebraCase SGSB-SM321-EStrategyIn December 2019, Scoot, the low-cost carrier (LCC) launched by Singapore Airlines Limited in 2011, had successfully established itself in the Asian market, having flown over 65 million passengers to 68 destinations with a fleet of 48 aircraft. Scoot accounted for 14 percent of seat capacity in Singapore, and 43 percent of LCC capacity out of the country. In 2016, SIA fully acquired and integrated the local LCC Tigerair into Scoot. Scoot’s gr...Starting at €8.20
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Vienna Neubau GmbH (A): CEO and Shareholder
Baselga, Antonio; Stein, Guido; Roure, JuanCase E-129-ELeadership and People ManagementNeubau Vienna GmbH (VN) is a mid-sized company and leading distributor of wood derivatives in the Austrian market. CEO Walter Anzenbruger had decided to hire a general manager who could help steer the company in its new stage. Walter finally decided on Hans Macher, 34, an industrial engineer with an MBA and current director of the Price Waterhouse Office in Graz. He thought that Hans was pulling very heavily on some of his strengths in the negot...Starting at €8.20
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Driving Digital Transformation at the DBS Bank
Káganer, Evgeny; Gregory, Robert Wayne; Codrean, CatalinCase SI-195-EFinance, Information Technologies, Innovation and ChangeDBS, the largest bank in Southeast Asia, embarked on a journey of digital transformation in late 2013. In parallel with creating a new organizational unit called Digibank to spearhead the bank's expansion into new markets, the bank launched the Digital Mindset program to help change the company from within. This case, set in 2015, outlines the key moments of the transformational journey and describes the strategy taken by the new CEO to improve t...Starting at €8.20
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Taurion Inc. - Built to Cure an Incurable Disease (Entrepreneurs)
Ramírez Maz, Daniel; Liechtenstein, Heinrich; Grabenwarter, UliCase F-873-EEntrepreneurship, Finance, Innovation and ChangeTaurion Inc. is a start-up company established in 2006 and based in Vienna. It specializes in researching the causes of Alzheimer's disease (AD) as well as developing diagnostic tools and targeted drugs to combat it. For several years, the founders of the company - two renowned scientists and a finance professional - have been focusing on the role of one deficient protein present in the brains of Alzheimer's patients, the tau protein, which is be...Starting at €8.20
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Mint Tax: Identifying Capabilities for Developing a Strategy Perspective
Renate Kratochvil; Christina SchweigerCase IVEY-9B20C002-ELeadership and People Management, StrategyMint Tax was founded in Vienna in 1960. By 2019, the company had approximately 80 employees and a broad client base in the areas of taxation, accounting, and payroll services. Over the previous decade, the company had experienced many successes and failures, including mergers, acquisitions, separations, firm structure changes, and financial losses. However, it had always managed to recover. Mint Tax was considering an expansion of its digital pro...Starting at €8.20