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Singapore Airlines (A) (Spanish Version)
Hart, Christopher W.L.; Lytle, Lucy N.Case HBS-604S05Service and Operations ManagementLa nueva competencia ha dado lugar a dudas acerca de la excelente reputación de Singapore Airlines para servicios en vuelo. La clave para mantener o mejorar el servicio es la actitud y aptitud de los tripulantes de cabina. La compañía ahora descubre que puede haber problemas en este grupo. Esta es una versión reescrita de los casos anteriores por D. D. Wyckoff.Starting at €8.20
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SCMS: Battling HIV/AIDS in Africa
Raman, Ananth; Watson, Noel; Kraiselburd, Santiago; Akili, EmmanuelCase HBS-613023-EService and Operations ManagementIn 2005, USAID and the U.S. President s Emergency Plan for AIDS Relief (PEPFAR), created the Supply Chain Management System (SCMS) to procure and distribute essential medicines and supplies; provide technical assistance to transform existing supply chains; and collaborated with in-country and global partners to coordinate efforts. The new US Global Health Initiative (GHI) initialized in 2010 sought to build on these efforts through strengthened ...Starting at €8.20
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Glovo: Expanding Quick Commerce
Moreno, Antonio; Barnett, JamesCase HBS-621094-EService and Operations ManagementIn March 2021, delivery app CEO Oscar Pierre and his team consider strategies to grow Glovo's quick commerce delivery service and to approach their expansion in Kenya.Starting at €8.20
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TrustSphere: Building a Market for Relationship Analytics, Teaching Note
Groysberg, Boris; Abrahams, Robin; Gregg, TriciaTeaching Note HBS-419015-ELeadership and People ManagementTeaching note for case 418070.Starting at €0.00
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How Leaders Create and Use Networks (Spanish version)
Ibarra, Herminia; Hunter, MarkArticle HBS-R0701CLeadership and People Managementthat teaching strategic networking skills will serve their aspiring leaders and their business goals well.Starting at €8.20
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Making the Grade at Attain Learning (Spanish version)
Hill, Linda A.; Beckham, HeatherCase HBS-415S04Leadership and People ManagementNunez would like Attain content development director Mike Morgan to stop contacting him directly. Sunderland is surprised that Morgan, an experienced and talented contributor, is potentially jeopardizing the account by ignoring Attain's communications policy of restricting client-facing communication to the account director. Now Sunderland must decide how to handle the situation with both the client and her colleague Morgan.Starting at €8.20
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Iz-Lynn Chan at Far East Organization
Hill, Linda A.; Mayo, Anthony J.; Teppert, Dana M.Case HBS-413060-ELeadership and People ManagementIz-Lynn Chan, assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore, raises service standards in the company's hospitality portfolio, Far East Hospitality. Chan and her small team in the Service Quality and Standards Department (SQSD) for Far East Organization apply to the Singapore government for the National ...Starting at €8.20
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Shangri-La Hotels
Campbell, Dennis; Kazan, BrentCase HBS-108006-EService and Operations ManagementIn November 2006, Symon Bridle, the newly appointed chief operating officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There were three major iStarting at €8.20
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Carolina for Kibera
McGinn, Kathleen L.; Hammer, Cailin B.Case HBS-910017-ELeadership and People ManagementThis is the standard text version of this case. If you are interested in electronic use of a version with embedded videos, there is a version of the case with that additional content. It is case number 913701. A growing NGO based in Kibera, Nairobi, Kenya, is facing a complete change in leadership as the founders step back. At the same time, a $1 million grant presents new opportunities and challenges.Starting at €8.20
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Carolina for Kibera, With Embedded Video
McGinn, Kathleen L.; Kutchma, Beth-Ann; Hammer, Cailin B.Case HBS-913701-ELeadership and People ManagementThis case is a special format with embedded videos - it is only available for use electronically. If you are interested in getting printed copies of this case, please feel free to use the version of the case without embedded videos, which is case number 910017. Carolina for Kibera (CFK) is an international non-profit organization whose mission is to promote youth leadership and gender and ethnic cooperation in Kibera, the largest unstructured set...Starting at €8.20