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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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Comayagua Bilingual School - Incursionando en Nuevos Segmentos de Mercado
Martínez, Allan; Chaves, Natalia; Cátedra René Morales Carazo de EmprendimientoCase INCAE-31271_SFinanceEn respuesta a la reforma al sistema educativo hondureño, la familia Martínez decide incursiona en un nuevo nicho de mercado. El nuevo emprendimiento superó todas las expectativas de crecimiento, por lo que se requería inyectar capital para satisfacer la demanda. ¿sería este un pico demanda producto de la novedad, que tendería a caer? ¿valdría la pena realizar la inversión requerida?Starting at €8.20
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Hospital La LimMedical Center (LLMC): tercerización de servicios hospitalarios del sector público
Mendoza, RobertoCase INCAE-31246FinanceEste caso ilustra como Ia dirección del hospital identifica los costos relevantes para presentar una propuesta de servicios que el lnstituto Hondureño de Seguro Social de San Pedro Sula les ha solicitado. El dilema de qué servicios ofrecer y qué precios fijar, considerando: 1) Que existe capacidad ociosa, 2) Es una solicitud única y 3) Los servicios son clasificados en tres categorías, según el grado de dificultad de las cirugías. Se recomienda a...Starting at €8.20
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Driving Digital Transformation at the DBS Bank
Káganer, Evgeny; Gregory, Robert Wayne; Codrean, CatalinCase SI-195-EFinance, Information Technologies, Innovation and ChangeDBS, the largest bank in Southeast Asia, embarked on a journey of digital transformation in late 2013. In parallel with creating a new organizational unit called Digibank to spearhead the bank's expansion into new markets, the bank launched the Digital Mindset program to help change the company from within. This case, set in 2015, outlines the key moments of the transformational journey and describes the strategy taken by the new CEO to improve t...Starting at €8.20
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CapitaMalls Asia: A Buyout Offer from CapitaLand
Ruth S.K. Tan; Zsuzsa R. Huszar; Weina Zhang; Shao Yu HongExercise IVEY-9B19N012-EFinance, StrategyOn April 14, 2014, CapitaLand Limited, a Singapore-based real estate company, launched a voluntary conditional cash offer of SG$2.22 for each share (SG$3.06 billion in total) of its subsidiary commercial property development and management company, CapitaMalls Asia Limited (CMA). CMA’s principal business strategy was to invest in, develop, and manage a diversified portfolio of real estate used primarily for retail purposes in Asia. CapitaLand’s o...Starting at €8.20
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Super Group: Acquisition and Delisting from the Singapore Exchange
Ruth S.K. Tan; Allaudeen Hameed; Weina Zhang; Zsuzsa R. HuszarCase IVEY-9B20N033-EEntrepreneurship, Finance, StrategyOn November 3, 2016, Jacobs Douwe Egberts (JDE) launched a bid for Singapore-based food and beverage company Super Group Ltd. (Super). JDE had already acquired 60 per cent of the shares but needed another 30 per cent in order to delist the company and takStarting at €8.20
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La política en materia de tipos de cambio de la Autoridad Monetaria de Singapur
Desai, Mihir A.; Veblen, Mark F.Case HBS-209S24FinanceLa Autoridad Monetaria de Singapur (MAS) es responsable de la política monetaria del país, y sus decisiones tienen la intención de apoyar la estrategia general del país para el crecimiento económico sostenible con estabilidad de precios. MAS ha tenido mucho éxito en la gestión de los tipos de cambio utilizando un sistema de flotación administrada, lo que permite más flexibilidad que un tipo de cambio fijo, pero una menor volatilidad que los tipos...Starting at €8.20
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The San Miguel Arcángel Hospital
Bitrán, Ricardo; Vergara, Carles; Má C.; Sánchez, Loppacher J.Case P-1045-EService and Operations ManagementThe case describes a Panamanian public hospital's efforts to overcome two of the most important weaknesses of the health system in Panama: the lack of investment coordination between the ministry of health and social security hospitals, and the divorce between budget and performance. The approach involves sharing hospital financing between the ministry of health and the social security, and linking the hospital budget to the quantity and quality ...Starting at €8.20
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Singapore Airlines (A) (Spanish Version)
Hart, Christopher W.L.; Lytle, Lucy N.Case HBS-604S05Service and Operations ManagementLa nueva competencia ha dado lugar a dudas acerca de la excelente reputación de Singapore Airlines para servicios en vuelo. La clave para mantener o mejorar el servicio es la actitud y aptitud de los tripulantes de cabina. La compañía ahora descubre que puede haber problemas en este grupo. Esta es una versión reescrita de los casos anteriores por D. D. Wyckoff.Starting at €8.20
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Compassion Web
Wee Yong YeoCase IVEY-9B12M039-EEntrepreneurship, Finance, StrategyThis case is about an ambitious “technopreneur” with ideas that were at the forefront of technology, such as in enterprise resource planning (ERP) systems. Compassion Web had been successful initially, then swamped with challenges, and the original business model needed major changes in order to work in the fast-changing environment. At the same time, the company was facing a lawsuit with a major client, which could threaten its survival. To make...Starting at €8.20