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Chartered Speed and the Bus Rapid Transit System
Debjit Roy; John Joy; Vaibhav MalhotraCase IVEY-9B15D004-EService and Operations Management, StrategyIn June 2014, Chartered Speed Private Limited, the contract provider for the much acclaimed Bus Rapid Transit System of Ahmedabad, India, would like to improve customer service in order to position itself strongly during upcoming contract renewal talks with Ahmedabad Janmarg Limited, the municipal body responsible for the system. Buses arrive at the company’s workshops during the night for daily repairs and leave the next morning for their schedu...Starting at €8.20