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Invensis Technologies (P) Ltd: A Global BPO Service Provider from India
Vaidyanathan Jayaraman; Yadong LuoCase IVEY-9B07E022-EInformation Technologies, StrategyThe executive director of Invensis Technologies (P) Ltd. (Invensis), met with the chief operating officer and vice-president of human resources to address two major challenges that the company was facing. The first challenge was the increased pressure on Invensis to remain competitive and cut costs while providing premium customer service. Clients were expecting more every day from their business process operations. The other challenge was that o...Starting at €8.20