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Cathay Pacific: Navigating Digital Disruption
Yulin Fang; Ning Su; Duan YangCase IVEY-9B19E002-EInformation Technologies, StrategyIn 2017, Cathay Pacific Airways Limited (Cathay Pacific) began its largest transformation program in 20 years in response to business hardships the airline had been experiencing since 2016. The program used digital enablement and insight orientation to realign the company’s newly defined business focuses and to establish supporting pillars for further development. Information technology (IT) not only played a lead role in this corporate transform...Starting at €8.20