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Group Process in the Challenger Launch Decision (B) (Spanish version)
Edmondson, Amy C.; Feldman, Laura R.Case HBS-609S17Service and Operations ManagementSupplements the (A) case.Starting at €5.74
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Turnaround at the Veterans Health Administration (A)
Edmondson, Amy C.; Golden, Brian R.; Young, Gary J.Case HBS-608061-EService and Operations ManagementInvestigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to oversee the VHA, in 1994. Upon Kizer's arrival, it was immediately apparent that the management style that pervaded the VHA was ineffective and out of date. At the same time, the V...Starting at €8.20
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Turnaround at the VHA (A) & (B), Teaching Note
Edmondson, Amy C.Teaching Note HBS-608176-EService and Operations ManagementTeaching Note for [608061] and [608062].Starting at €0.00
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Group Process in the Challenger Launch Decision (A) (Spanish version)
Edmondson, Amy C.; Feldman, Laura R.Case HBS-609S16Service and Operations ManagementThe night before the launch of the Challenger shuttle, officials from Morton Thiokol (Solid Rocket Booster manufacturer) and NASA participated in a teleconference to discuss whether to postpone the shuttle launch due to predicted low temperatures at Kennedy Space Center. This case provides background on the history of NASA's shuttle program, engineering firm Thiokol and Thiokol SRB, and O-ring expert Roger Boisjoly, who was adamant that the shutt...Starting at €8.20
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Richmond Events (Spanish Version)
Edmondson, Amy C.; Lieb, Kristin J.Case HBS-604S17Service and Operations ManagementLos directivos de British planificador foro de negocios, Richmond Eventos, están luchando para ampliar su oferta de conferencias en nuevos territorios. Al mismo tiempo, están tratando de decidir cómo los gerentes de productos, que son críticos para el éxito de eventos, deben ser contratados, entrenados, gestionan y mantienen. Hay un desacuerdo filosófico entre los administradores acerca de cómo tomar Richmond eventos al siguiente nivel. Fundador,...Starting at €8.20
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Leading Open Innovation at BT
Edmondson, Amy C.; Harvey, Jean-Francois; Cromwell, JohnathanCase HBS-619013-EService and Operations ManagementThis case focuses on the genesis and development of the open innovation unit at BT, the strategic value of the unit, and its operating model. As business environment becomes increasingly dynamic and firms are pressured to achieve faster innovation rates, there may be accompanying shifts in the way they pursue innovation. This case illustrates the challenges that this poses to large corporations as well as the key activities the open innovation un...Starting at €8.20
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Enabling Teamwork at the Cleveland Clinic
Edmondson, Amy C.; Kerrissey, Michaela JCase HBS-621040-EService and Operations ManagementThis case examines efforts to foster teamwork within and across work units in the Cleveland Clinic, a large, distributed healthcare delivery organization. With a long history of valuing teamwork since its founding in 1921, the Clinic had taken dramatic steps to further enable collaboration back in 2008 after the growing complexity of medical care had led to problematic divisions across specialties. The Clinic restructured from departments organiz...Starting at €8.20