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Performance Evaluation at Bank of Maharashtra
Asmita Chitnis; Omkarprasad S. Vaidya; Darroch A. RobertsonCase IVEY-9B14D004-EService and Operations Management, StrategyIn January 2013, the general manager of the Planning Division of the Bank of Maharashtra in Pune, India, is considering how best to analyze the performance of the bank’s 1,728 branches in 28 states and two union territories and its staff of nearly 14,000 people. Such a process would help develop a comprehensive yearly plan by setting realistic targets for each of the bank branches, which have a wide variety of operating conditions. With its marke...Starting at €8.20