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Turnaround at the Veterans Health Administration (A)
Edmondson, Amy C.; Golden, Brian R.; Young, Gary J.Case HBS-608061-EService and Operations ManagementInvestigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to oversee the VHA, in 1994. Upon Kizer's arrival, it was immediately apparent that the management style that pervaded the VHA was ineffective and out of date. At the same time, the V...Starting at €8.20