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University Hospitals Cleveland Medical Center: Managing Capacity in Neurology
Goh, Joel; Huckman, Robert S.; Sahni, NikhilCase HBS-618062-EService and Operations ManagementIn December 2014, Dr. Anthony Furlan, chair of the Department of Neurology at University Hospitals Cleveland Medical Center (UH), faced a mandate from the hospital's executive leadership team. Specifically, all UH departments were directed to take steps within six months to reduce the waiting time for outpatient appointments-measured as the time to first available outpatient appointment-to no more than 15 days. For Furlan and his colleagues in ne...Starting at €8.20