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BrightView Plumbing and Heating: A New Business Model
Kenneth SousaCase IVEY-9B17D012-EEntrepreneurship, Service and Operations ManagementBrightView Plumbing and Heating (BrightView) was founded in 1997 to provide plumbing services for both residential and commercial customers. The founder's son joined the company in 2008 and implemented a new operational strategy. However, he soon discovered problems in the process and procedures. Although he was able to apply an effective system for warehousing products internally, by 2015, the day-to-day policies and operational activities were ...Starting at €8.20