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Mongolian Grill (Spanish Version)
John S. Haywood-Farmer; Tim SilkCase IVEY-9A99DS013Knowledge and Communication, Service and Operations ManagementThe Mongolian Grill is a concept restaurant faced with a decision of whether to expand its capacity. The manager's objective is to optimize the restaurant's profitability without compromising the dining experience of its customers. This case is intended to introduce students to operations issues in a service environment (as opposed to a manufacturing environment). The concept of line balancing is central to the case. The case is also intended to ...Starting at €8.20