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Blackshop Restaurant
John S. Haywood-Farmer; Karim Moolani; Michelle PengCase IVEY-9B09D001-EService and Operations ManagementIn April 2008, the owners of the Cambridge, Ontario-based Cerny Hospitality Group (CHG) were considering the purchase and implementation of OpenTable's reservation management software in three of their restaurants, including the Blackshop Restaurant. It was thought that the software could aid in more effectively managing customer demand due to its ability to allow on-line reservations and its data-gathering capability, an improvement over its cur...Starting at €8.20