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Steinway & Sons (Spanish version)
Garvin, David A.Case HBS-603S21Service and Operations ManagementConsiders whether Steinway should reintroduce a long-discontinued product line to meet competition from the Japanese. Raises the issue of just how quality is defined in this market. Looks closely at a production process relying on craft skills. Students have the opportunity to consider issues of quality.Starting at €8.20
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Bergerac Systems: The Challenge of Backward Integration, Teaching Note
Garvin, David A.; Yong, SunruTeaching Note HBS-4382-EService and Operations ManagementTeaching Note for Product # 4381Starting at €0.00
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Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (A) (Spanish Version)
Garvin, David A.; March, ArtemisCase HBS-606S15Service and Operations ManagementDescribe la evolución de la estrategia de producción de una empresa durante un período de ocho años. Copeland había seguido una estrategia de construcción de plantas Autosoportados enfocadas dedicadas a los procesos individuales o líneas de productos, y luego mover los productos desde la planta de su casa en Sidney, Ohio, para la nueva instalación. Sidney queda ahora con una mezcla de productos y procesos no relacionados, y la administración debe...Starting at €8.20
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The Views of Deming, Juran, and Crosby (Spanish version)
Garvin, David A.; March, ArtemisCase HBS-606S33Service and Operations ManagementDescribes the three distinct approaches to quality management represented by W. Edwards Deming, Joseph Juran, and Philip B. Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero defects programs and to show them that there is more than one way to improve quality.Starting at €8.20