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The Dabbawala System: On-Time Delivery, Every Time , Teaching Note
Thomke, StefanTeaching Note HBS-613062-EService and Operations ManagementTeaching Note for 610059Starting at €0.00
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Oberoi Hotels: Train Whistle in the Tiger Reserve, Teaching Note
Buell, Ryan W.; Raman, AnanthTeaching Note HBS-616044-EService and Operations ManagementTeaching note for case 615043. Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's complex service op...Starting at €0.00
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ISRO: Explore Space or Exploit CubeSats, Teaching Note
Choudhury, PrithwirajTeaching Note HBS-618049-EService and Operations ManagementISRO, India's space agency, established to address domestic challenges with space technology, is one of the six largest space agencies in the world. Through its 59 missions, ISRO has launched numerous satellites for communication, disaster management, navigation, scientific exploration and other diverse purposes. Its commercial arm, Antrix Corporation, which launches satellites for both domestic and international customers, has 0.6% of the global...Starting at €0.00