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Metro Bank: The British Banking Revolution Begins
Lago, Alejandro; Moscoso, PhilipCase P-1112-EFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Dare Devils, S.A.
Nueno, Pedro; Ralph, MichaelCase P-558-EService and Operations ManagementStarting at €8.20
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The United Kingdom: The Economic Agents
Argandoña, Antonio; Hernández, A.Case ASE-264-EEconomicsStarting at €8.20
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Poland: The transition to a free economy (A)
Gual, Jordi; Mech C.Case ASE-253-EEconomicsStarting at €8.20
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Britain and the EMS: The Choice of Exchange Rate Policy
Gual, JordiCase ASE-173-EEconomicsThe case presents the policy dilemma faced by the UK government in the spring of 1988. With the background of disagreements about whether the UK should join the EMS, a strong Sterling pounds creates problems for British exporters. The Prime Minister, Ms. Margaret Thatcher wishes to let the pound rise while the Chancellor of the Exchequer, Mr. Nigel Lawson favours a reduction in interest rates to bring down the exchange rate. The open disagreement...Starting at €8.20
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Royal Bank of Scotland
Oleaga M.; Campa, Jose ManuelCase F-837Finance, Service and Operations ManagementRoyal Bank of Scotland Group plc es una de las mayores empresas del mundo de servicios bancarios y seguros, con una capitalización bursátil de 44,4 millardos de libras esterlinas y un beneficio después de impuestos de 7,7 millardos al cierre de 2007. Sus oficinas centrales se encuentran en Edimburgo, aunque el grupo opera en todo Reino Unido, en Estados Unidos y resto del mundo a través de sus subsidiarias principales: The Royal Bank y NatWest. E...Starting at €8.20
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HSBC Holding, plc.
Oleaga M.; Campa, Jose ManuelCase F-836Finance, Service and Operations ManagementHSBC (Hong Kong and Shanghai Banking Corporation) Holdings es un banco global con oficinas centrales en Londres. Su red internacional está compuesta por 10.000 sucursales en 83 países, con actividades divididas en las siguientes regiones: Europa, Hong Kong, resto de Asia y Pacífico, incluyendo Oriente Medio y África, Norteamérica y América del Sur. Cuenta con una cartera de 128 millones de clientes, y a cierre de 2007 sus ingresos operativos ne...Starting at €8.20
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American Express: Membership rewards Europe
Spinther M.; Rose S.; McGilvey P.; Huete, Luis MaríaCase P-886-EService and Operations ManagementThe Membership Rewards Programme is designed for business travellers. The rewards offered appeal mainly to members of Airline Frequent Flyer Programmes who take advantage of collecting miles on Amex and transfer them to their preferred airline to collect free tickets or upgrades. The case poses the managerial challenge of how to reach the 50% target penetration rate of the programme Amex has in mind and questiones how to include customers of the ...Starting at €8.20
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La economía británica a finales de 1988
Canals, JordiCase ASE-147EconomicsDescribe la situación de la economía británica a finales de 1988. Permite analizar las relaciones entre el ahorro, el déficit público, los tipos de interés, la balanza de pagos y el tipo de cambio de la libra.Starting at €8.20
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El Reino Unido: los agentes económicos
Argandoña, Antonio; Hernández, A.Case ASE-264EconomicsSe describen los principales agentes económicos del Reino Unido (Estado, empresas, sindicatos, entidades financieras, etc.), su organización y su colaboración en el desarrollo de la economía británica, con especial énfasis en los años recientes. (Also available in English).Starting at €8.20