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Making Waves London
John S. Haywood-Farmer; Hayden BielawskiCase IVEY-9B12D001-ELeadership and People Management, Service and Operations ManagementAfter spending two years as the vice president internal for Making Waves London (MWL), Brianna Murphy was ready to assume her elected position of president for the 2011-2012 year. MWL had a mandate to provide affordable and accessible swimming instruction to children with special needs. Her time spent as vice president had convinced her that changes were needed — MWL had grown in recent years and faced a multitude of service issues, from capacity...Starting at €8.20